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Gallatin Ford

Gallatin, TN

4.6
1,139 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,139 reviews

September 23, 2018

Purchase of New Truck Stopped there just to look at new trucks, no interest in buying. Met with Tim the salesman, and he explained the 0% interest, and all the discounts. W More

by Mike
Recommend Dealer
Yes
Employees Worked With
Tim Saunders, Sandra Jones
Sep 25, 2018 -

Gallatin Ford responded

Mike, Thanks for the nice review and congratulations on your new F150! It’s always fun to hear of unanticipated purchases. We’ve found them to be very satisfying for our customers—improving your position with 0% financing plus moving into an 8 year newer truck! How great! Thanks again for your purchase and we look forward to seeing you back for your regular maintenance.

September 22, 2018

Awesome first time buying experience This was the first time I’ve ever gone to buy a new car. Everyone there was very friendly and helpful and answered ever question I had until I was tot More

by Mattcub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Saunders, Sandra Jones
Sep 23, 2018 -

Gallatin Ford responded

Mattcub, Congratulations on your new Ford! Thanks also for your nice review! We’re very pleased to have made your experience thorough in regards to answering questions and also making you feel comfortable. We strive to make all of our customers experiences like this. Congratulations again and we look forward to seeing you back for your regular maintenance.

September 17, 2018

Great to work with I just purchased a new edge. Chris was awesome from being to completing the sale. Pleasant, kind, professional and great to work with. Thank you Chri More

by Roth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Fitts
Sep 19, 2018 -

Gallatin Ford responded

Roth, Thank you for the nice review! We’re very pleased you found Chris to be professional and pleasant. We work hard each day to have every one of our customers experience what you described. We wish you many years of great service from your new Ford Edge!

September 16, 2018

Went the extra mile for me I purchased a Ford Escape and did not really completely like my purchase and had buyers remorse so they let me trade it out for a Ford Edge a week lat More

by Att41816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Morgan, Sandra Jones, Judy Roberts
Sep 17, 2018 -

Gallatin Ford responded

Att41816, Thank you for the nice review! At Miracle Ford we are committed to providing excellent customer service as we help you find the right car for you and your family. We're especially pleased that we were able to help you out of your first "less than right" purchase into one that you are now happy with. We hope you have many happy years of service from your new Ford Edge!

September 15, 2018

Great sales and service people. No hassle sales, prompt efficient service personel makes this a great place to buy or service a car. We enjoy the people and warm reception upon our More

by Edge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Hill, Sandra Jones, Chris Fitts, Judy Roberts
Sep 15, 2018 -

Gallatin Ford responded

Edge, thank you for your nice review. We’re glad that you have experienced professionalism from both sales and service. It takes coordination and teamwork between departments in a dealership for it to operate smoothly. We worked very hard in coordinating those efforts. We’re very glad that you have experienced that. Thank you again and we look forward to seeing you very soon.

September 08, 2018

Easy process I’ve never bought a car before and was worried about being treated like an idiot and ripped off. They made me feel like family and made sure I, and ev More

by Chargerman17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, Ken "KJ" Johnson, Chris Fitts
Sep 09, 2018 -

Gallatin Ford responded

Chargerman17, Thank you so much for the nice review! It can be nerve wracking buying a car since It is generally the second largest purchase people make. Reading your experience is very encouraging. We talk about helping our customers feel comfortable and informed so they can make confident decisions. We’re pleased it worked for you. Thank you!

September 07, 2018

Went above and beyond awesome customer service Without disclosing details, a very unfortunate situation , Ford went above and beyond. Put forth the effort to remedy the situation, Awesome Customer More

by Pennie2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ/Service Dept. , Jim Morgan, Wayne Hill, Chris Fitts
Sep 07, 2018 -

Gallatin Ford responded

Pennie2018, Thank you for your review. We are pleased to be able to turn an unfortunate situation into one where you were able to rate us highly. It is the unusual situations that can define a company. We’re glad you are satisfied and look forward to being able to assist you in the future.

September 04, 2018

Great Deal NO Pressure I found a vehicle that I was interested in online. David was my salesman, who was Awesome, and didn't put any pressure on us! After negotiating, I p More

by daylovesoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
Sep 04, 2018 -

Gallatin Ford responded

Daylovesoul, Thank you for the nice review and Congratulations on your new Ford! We’re glad you appreciate our no pressure approach to sales. We’ve been using it for quite some time and don’t plan on changing. We believe in an open, and transparent approach which gives our customers several choices. You select which one works best for you. The most important choice though is selecting Miracle Ford!

August 30, 2018

Chris is the best ever Chris worked his but off to get me a great deal I would recommend him above any other..He is the best.. The while team was so nice and a wonderful dea More

by will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones, Chris Fitts
Aug 30, 2018 -

Gallatin Ford responded

Will, Thank you for the nice review. We're pleased that Chris Fitts was able to meet your expectations and earn your 5 star rating. He and Sandra do a great job for us and we are fortunate to have them on our sales team. Thanks again for your purchase!

August 30, 2018

Great from start to finish! Great contact from the initial online form to the end of the purchase. Great car salesman, selection, and process overall! Love my new car! Can’t say More

by Ash0802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

Gallatin Ford responded

Ash0802, Thanks for the nice review and the 5 star rating for Charlie Piper. Charlie has been with our sales team for a couple of years now and has grown to be a great professional. We're fortunate to have him. From reading your review it looks like your glad he is here too! Thanks again! We look forward to helping you keep your new Ford running great.

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