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Gallatin Ford

Gallatin, TN

4.6
1,083 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,083 reviews

April 10, 2017

The whole staff was amazing. From the moment I pulled on to the lot, walked to the showroom, the salespeople were quick to make sure I was helped. My salesperson, Josh Pelican qu More

by john eagles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Odell, Coach Rollins, Josh Pelican
Apr 11, 2017 -

Gallatin Ford responded

John, Thanks so much for your purchase and for taking time to post a review. It's very encouraging to hear that several of our sales staff were instrumental in helping you make your purchase. An auto purchase can be a complicated transaction and it can take several people in key positions to make this transaction a smooth process. We're very pleased to have been able to help. We look forward to seeing you back for your regular maintenance.

April 09, 2017

Looking forward to a great relationship Friendly and patient. We Changed our minds several times and and they just kept working with us. We made our decision and they were able to get us in More

by Dave Dawson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Odell, Coach Rollins, Chase Rennie
Apr 12, 2017 -

Gallatin Ford responded

Dave, thanks very much for your review. We understand that a car purchase is a big decision so having a customer change their mind is not an uncommon occurrence. We try very hard to make sure you are comfortable with your decision without being pressured even if that means more than one visit to the dealership. Thanks again!

April 08, 2017

best car buying experience ever!!!!! Bryan and Juan made us feel very welcomed and were very professional and knowledgeable about the car, both even called us the next day thanking us for More

by rob and kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Hopper, Juan Aguilar
Apr 12, 2017 -

Gallatin Ford responded

Rob and Kim, Thanks very much for taking the time to post a review. Bryan and Juan do a great job for us as professional and honest people. It's nice to see that a follow up call was made to ensure that you were completely satisfied. Thanks again for your purchase!

April 08, 2017

Very pleased! Customer service made sure I got the car I wanted, I had been calling about this car and had my eyes on it for weeks. I came in for a test drive and b More

by Breanaleigh1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Pelican
Apr 12, 2017 -

Gallatin Ford responded

:Breanaleigh1997, Thanks for your purchase and for taking time to post your review. We're very pleased to have been able to help you make the purchase you had been eyeing for weeks. A vehicle purchase can be an emotional experience and it's nice to know that you really wanted the car AND got a great deal on it which included detailing and a full tank of gas. Congratulations!

April 02, 2017

Bought a truck and was happy with the treatment and the overall process of the purhase. The cleaning of the vehicle was not so good. More

by Kelly Blankenbeckler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John James, Coach Rollins
Apr 03, 2017 -

Gallatin Ford responded

Kelly, Thank you for your purchase and for taking time to post your review. We are pleased that your purchase process earned us your five star rating. As to your less than satisfactory cleaning, please contact us so that we can correct this. Sorry for your inconvenience.

March 28, 2017

Daniel crook was excellent and very professional Daniel was a great with me when I was in miracle ford. I didn't have much time and he made sure to get me in and out as fast as possible. I would reco More

by Trevor.sweat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Crook
Mar 28, 2017 -

Gallatin Ford responded

Trevor, Thanks for your kind review. It seems like most people today lead busy lives. We understand our customers want a speedy process and we work hard to make our purchases efficient. Daniel does a good job for us in managing customers time well. Thanks again for your purchase.

March 27, 2017

AWESOME EXPERIENCE!! :-) Gene "Coach" Rollins and his entire team were extremely awesome to work with! They really listened to my wife and I and were able to get us a super d More

by SatisfiedBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coach Rollins
Mar 27, 2017 -

Gallatin Ford responded

Satisfiedbuyer, Thanks for the review (love your screen name). It is very important to us that all of our customers are satisfied, as you were. We know how important word of mouth and online reviews are to businesses, and we work very hard as a team to make our customer's experiences professional. We truly appreciate you taking the time to acknowledge this. Thanks so much for your purchase!

March 24, 2017

Helped me find exactly what I was looking for. I knew exactly what I wanted before I ever stepped foot on the lot. The professional sales staff at Miracle Ford located the vehicle with the exact co More

by AlexN09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dobson, Lindsay Butler
Mar 25, 2017 -

Gallatin Ford responded

AlexN09, Thanks so much for taking the time to review our sales team. We work very hard creating a team atmosphere where everyone works toward the common goal of customer satisfaction. We're pleased you experienced this first hand. And, of course, thanks for your purchase! We look forward to seeing you for your regular maintenance.

March 23, 2017

Great Experience! We were having trouble with our previous explorer. Juan helped us find a newer explorer, with less miles and a price not much more than our previous c More

by kansasgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Aguilar
Mar 23, 2017 -

Gallatin Ford responded

Kansasgirl Thanks so much for taking time to review our salesperson Juan Aguilar. He is a great asset to our business and we a very pleased he was able to make your purchase an easy experience. Congratulations on your purchase and we look forward to seeing you back for your regular maintenance.

March 22, 2017

Excellent Service;Excellent Staff We live in Gallatin and wanted to use a local dealer for our new car. We were not disappointed that we chose local. These folks took excellent care fr More

by D Enfinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Rennie
Mar 22, 2017 -

Gallatin Ford responded

D Enfinger Thank you very much for your nice review and for deciding to purchase locally. We recognize how important it is to "keep our backyard in order" and make sure our Sumner County customers are taken care of. We are very pleased that Chase and Coach Rollins were professional and created an atmosphere where you were comfortable in making your purchase. We look forward to seeing you back for your regular maintenance.

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