Gallatin Ford - Service Center

Took my vehicle in and they found the problem told me it was covered under factory warranty and repaired it. was covered under factory warranty and repaired it. More

I have never purchased a vehicle here, however the sales team is friendly and willing to help. This is my first time using the service department and they was extremely friendly and willing to help as well. team is friendly and willing to help. This is my first time using the service department and they was extremely friendly and willing to help as well. My only complaint would be that I scheduled a 30k service and oil change, and evidently the technician that works Saturday did not show. That was not a problem, however I thought it was a little disturbing that it took 4-1/2 hours just to get oil changed. I love the fact that they offered to come pick up the vehicle and return it to my house, but I will not be scheduling that because I would not be able to trust getting my vehicle back in a timely manor. Seems like a good place, and maybe I just got an off day, but my wife uses the vehicle for daily commute to Nashville and we get 30k services done in Nashville in the time it took to get an oil change. More

Service was fine as usual. Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I Most individuals at the service counter other than yourself appeared to be indifferent towards myself, not friendly at all, it was 8 in the moring, I suppose that counts. But thank you anyway. More

Great service in and out in a timely manner job was done to my satisfaction to my satisfaction More

Stephanie was very pleasant and very helpful. Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to th Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to that service department. More

Everything was great with my oil change! In and out in less than an hour. In and out in less than an hour. More

Danny Barker was a great Service Advisor to work with. ; very professional, knowledgable and friendly. Hey Gallatin Ford - please remind your Oil Change / Tire Rotate Techs that 2020 and later Ford ; very professional, knowledgable and friendly. Hey Gallatin Ford - please remind your Oil Change / Tire Rotate Techs that 2020 and later Ford Explorer wheel lug nuts are supposed to be torqued @ 150 ft-lbs and no longer 100 ft-lbs. March 29, 2025 had the oil change "The Works" with Tire Rotation. Every lug nut was later on April 12, 2025 checked and found to be at 100 ft-lbs. ..... Please, remind the techs to follow manufacturer specs on that. More

One of the Best places to take your vehicle for service and to meet Beautiful people and Smiling faces Tnxs for the great service. and to meet Beautiful people and Smiling faces Tnxs for the great service. More

The service department and Jessica were very friendly professional and knowledgeable. She went out of her way to address all my service needs. professional and knowledgeable. She went out of her way to address all my service needs. More