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Gallatin Ford - Service Center

Gallatin, TN

4.5
251 Reviews

251 Reviews of Gallatin Ford - Service Center

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June 16, 2025

Jessica was fantastic, always polite, courteous and knowledgeable. Why I keep coming back Have used Justin in the parts department also. Both are asset to your business More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Jenkins
Jun 17, 2025 -

Gallatin Ford responded

Sam, we're delighted to hear that Jessica and Justin have made such a positive impact on your experiences at Gallatin Ford. Thank you for recognizing their efforts and for being a loyal customer!

June 15, 2025

Jessica was amazing and a wonderful service representative! Thank you for making my experience at gallatin ford one to always remember!!! More

by collingregory3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hedgecoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Maged
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Barker Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Gallatin Ford responded

Thank you for sharing your experience! We're delighted to hear that Jessica made your visit memorable at Gallatin Ford. We appreciate the kind words and look forward to serving you again in the future!

June 13, 2025

Excellent service, arrived on time and performed service in a professional manner. Will use their services again. More

by lochs50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elgas
Jun 13, 2025 -

Gallatin Ford responded

We're delighted to hear that you had a great experience with our team at Gallatin Ford! Thank you for your kind words, and we look forward to serving you again in the future.

June 08, 2025

Thank you for the quick service while I waited a the dealership. Had terrible service with the old ownership More

by Bokid2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Gallatin Ford responded

We're delighted to hear that your experience with Gallatin Ford was a positive one this time around. Thank you for giving us the opportunity to serve you better, and we look forward to continuing this level of service in the future!

June 05, 2025

Lauren was a joy to deal with. She was very polite and professional. Gallatin Ford’s Service center was also pleasant to deal with. They were thorough and professional. Resolved my More

by benott954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Gallatin Ford responded

Thank you for the wonderful feedback! We're delighted to hear that Lauren and our Gallatin Ford Service Center team provided a pleasant and professional experience. We appreciate your support and are glad we could resolve your vehicle issue promptly!

June 05, 2025

Good job of software update. The truck really runs and drives better. The evaporator valve assembly is on order and am anxious to see if the install will fix the check engine lig More

by brad_53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Gallatin Ford responded

Brad, we're glad to hear the software update has improved your truck's performance! The team at Gallatin Ford is on it and will ensure everything gets sorted with the evaporator valve assembly. Thanks for choosing us!

June 05, 2025

My wife and I had a very good experience with the staff at your establishment at Gallatin Ford!! We thank you again so much! More

by Waffle2994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
X'zavian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Gallatin Ford responded

We're delighted to hear that you and your wife had a great experience with our team at Gallatin Ford! Thank you for choosing us, and we look forward to serving you again in the future.

June 03, 2025

I was pleasantly surprised and grateful for the experience I received. If you think you can’t get a car, give them a call I’m sure you’ll be pleasantly surprised too! More

by Zach
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Ford responded

Zach, we're delighted to hear you had a great experience with us at Gallatin Ford! Thank you for recommending our team and sharing your positive feedback. Enjoy the ride!

June 03, 2025

Great service all around! Will be back soon for more work! Polite and prompt the way I like it More

by Jimelwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gallatin Ford responded

We are so grateful to have earned your repeat business! Thank you for choosing Gallatin Ford and for sharing your experience. Drive safely!

June 02, 2025

Jessica was very helpful and provided timely updates on progress and additional work required. She is very welcoming and positive. Great customer service! More

by Chapmansiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Gallatin Ford responded

Chapman, we're delighted to hear that Jessica provided such great customer service at Gallatin Ford. Thank you for sharing your experience with us!

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