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Gallatin Ford - Service Center

Gallatin, TN

4.6
304 Reviews

304 Reviews of Gallatin Ford - Service Center

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September 20, 2025

I didn't have a appointment but they took me right in. They said it would be a hour and half. It was done in one hour and fifteen minutes Great service and everyone was polite. More

by Walt Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh West
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2025

Jessica is amazing, great experience always . I drive from Lebanon because I was not happy with my local dealer More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2025

The service department at Gallatin Ford exceeded my expectations. From the moment I arrived, I was greeted warmly and treated with professionalism. The technicians provided clear explanations, timely u More

by frankm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Gallatin Ford responded

Frank, we're so glad to hear our team made your experience a smooth one! Thank you for choosing Gallatin Ford and for sharing your feedback. Drive safely!

September 19, 2025

Jessica always gets ya in and out as quick as possible and does everything to put her customers first More

by Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2025

Jessica was great and very friendly. Overall service was hassle free. Gallatin Ford will be the place to get my F-150 serviced from here out More

by hatgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Gallatin Ford responded

We’re happy to hear Jessica took such great care of you. Thank you for your business and for choosing Gallatin Ford!

September 16, 2025

I had never used mobile service. It was very convenient and the tech was great! He showed up early and I didn't have to lift a finger except to hand him the keys. Great experience!! More

by lch467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the tech
Sep 17, 2025 -

Gallatin Ford responded

We're happy to hear you enjoyed our mobile service at Gallatin Ford! It's wonderful that the team made everything so easy. Thank you for choosing us and for sharing your feedback! Safe travels!

September 15, 2025

The mobile service provided by Dylan was stellar. He arrived on time, was fast, efficient, and communicated clearly as to what would be done. He came and performed service at my home and left without More

by jacstermac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan - service department
Sep 16, 2025 -

Gallatin Ford responded

Thank you for sharing your experience with Dylan and our mobile service team! We're glad everything was efficient and convenient. We look forward to serving you again at Gallatin Ford!

September 14, 2025

Bryan was fantastic. Listened to all my concerns and made sure that they were addressed. More

by Anthony V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, 5 out of 5.
Sep 16, 2025 -

Gallatin Ford responded

Anthony, we love seeing your kind words for Bryan. We look forward to seeing you again at Gallatin Ford!

September 12, 2025

The people were all so kind and answered my questions I had. They fixed my vehicle and even brought it home which I appreciated very much. Would recommend them to everyone! More

by Tad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Gallatin Ford responded

Tad, we are happy to hear that our team answered all of your questions and that you would recommend our team to others. Thank you! We really appreciate your business here at Gallatin Ford.

September 11, 2025

Jessica got my truck in for service the next morning and kept me informed as to it’s progress. Great customer service! More

by gpoland0753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Seffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren O'neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Gallatin Ford responded

We are so happy Rebecca provided great communication throughout your visit and helped keep you informed and updated! Thanks for choosing Gallatin Ford, we hope to see you back next time!

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