Gallatin Ford - Service Center

Danny was of great assistance to me on the repair of the transmission on my 2018 Ford F150. He communicated well and was prompt with any all follow-up transmission on my 2018 Ford F150. He communicated well and was prompt with any all follow-up More

Got in and got done, clean shop, friendly service. No appointment needed for regular service. No appointment needed for regular service. More

Service performed in a timely manner and online appointment was easy to make for service appointment was easy to make for service More

Efficient, courteous, and explained all of the things that were done to my truck had good deal on the tires I bought. that were done to my truck had good deal on the tires I bought. More

The service department met me with a welcoming spirit and willingness to provide quality service. willingness to provide quality service. More

“Working with Gallatin Ford was a fantastic experience. The communication was top-tier, and Noah, my representative, was extremely knowledgeable and well-informed. I couldn’t have asked for bet experience. The communication was top-tier, and Noah, my representative, was extremely knowledgeable and well-informed. I couldn’t have asked for better service! “My experience with the warranty company was far from what I expected. It took an excessive amount of time to reach a resolution for servicing my vehicle. When I purchased my Ford Expedition, I was told that any repairs would be covered and that I would only be responsible for a $100 deductible. However, when I filed a claim, there was significant back-and-forth between the dealership and the warranty company, which seemed unnecessary and frustrating. Ultimately, the warranty company replaced my transmission with a remanufactured or refurbished product—something I don’t recall being disclosed when I purchased the warranty. To make matters worse, I was charged $615 because the warranty company refused to cover the dealership’s labor costs. I want to emphasize that the dealership was not at fault—they were completely supportive and worked diligently to resolve the issue. I understand that certain charges are unavoidable, but I was disappointed to bear additional costs that I believed were covered under the warranty. This experience was not what I expected from a warranty sold at Ford dealerships, and it has left me very dissatisfied.” More

Very good service had my oil changed and tires rotated had me in and out in a adequate time had me in and out in a adequate time More

From the start it was great! Jessica saw I needed help she approached me first. She was very helpful and knowledgeable about what I needed done on my truck. Jessica saw I needed help she approached me first. She was very helpful and knowledgeable about what I needed done on my truck. More

Great service The way it was explained the service my options and the overall experience was excellent Fully recommended options and the overall experience was excellent Fully recommended More

Danny Barker was my contact person. He was excellent with explaining everything and leaking me informed. He was very personable and we had a good conversation while he completed my pape He was excellent with explaining everything and leaking me informed. He was very personable and we had a good conversation while he completed my paperwork about our favorite Thanksgiving dish. I left my Stanley in the waiting room and called the dealership and Danny brought out to my car once I arrived. He went above and beyond! More