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Gallatin Ford - Service Center

Gallatin, TN

4.5
237 Reviews
Call Service Center (888) 367-3135

237 Reviews of Gallatin Ford - Service Center

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May 07, 2023

excellent i was driving home in my F150 i bought from you all.... great customer service always! More

by Daniel
Recommend Dealer
Yes
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May 08, 2023 -

Gallatin Ford responded

Thanks Daniel! So glad to hear. We appreciate your business and for taking the time to leave a review!

May 06, 2023

The cost was more than what I remembered being told. It could be my issue. More

by ststeng@gmail.com
Recommend Dealer
No
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May 08, 2023 -

Gallatin Ford responded

Thank you for your feedback. We apologize for any confusion regarding the cost of our services. If you could provide us with more information about what you were told previously, we would be happy to review our records and see if there was any miscommunication. Please reach out to our customer care manager, TJ Pardue, at 615-527-5855, to discuss further.

May 08, 2023 -

ststeng@gmail.com responded

I’m a return customer and have always asked your service so when my truck gave me the notice of a needed oil change on my recent trip to Nashville I knew where I wanted to have that service done. As to be expected when contacted about the service and subsequent inspection there were a number of items that could or should be addressed. Be sides the oil change I mentioned that the wiper fluid pump was not working and could that be looked at as well. When contacted I was quite sure I was told that the pump needed to be replaced and the cost to do so was $144.00 and change. Upon paying the bill it was $300 give or take as I don’t have the receipt in front of me at the moment. I obviously paid the bills but was naturally shocked. I wish I had said something at the time but didn’t. The price on the oil change was fair but the pump caught me off guard.

April 30, 2023

It was the best one yet I will Will recommend service department to everyone Best service department I have been to More

by IAMTHEHUDSON@GMAIL.COM
Recommend Dealer
Yes
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May 01, 2023 -

Gallatin Ford responded

So glad to hear. Thank you! We appreciate your business and for taking the time to leave a review!

April 26, 2023

Idk No problem with quality of work. Scheduling is poor. Need to stick to appointment times More

by jmlyell@gmail.com
Recommend Dealer
No
Employees Worked With
1
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Apr 27, 2023 -

Gallatin Ford responded

We sincerely apologize for anything less than an exceptional experience. Our goal is to exceed every customers expectation with every opportunity given. Please reach out to our customer relations manager, TJ Pardue, if you would like to discuss further. He can be reached at 615-527-7855.

April 26, 2023

timing good and communication was average no I am done leave me alone I am finishes at More

by DANRUSKIN52@GMAIL.COM
Recommend Dealer
Yes
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Apr 27, 2023 -

Gallatin Ford responded

Hi Dan, thank you for leaving a review. We appreciate your feedback, but we're sorry to hear that the communication during your visit was only average. We would love the opportunity to improve and provide exceptional service to you in the future. Please don't hesitate to reach out to us if there is anything we can do to assist you further.

April 22, 2023

5 Great service. As usual. Jessica got my car taken care of quickly. She was very friendly especially since she was very busy More

by CCURTIS600@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 24, 2023 -

Gallatin Ford responded

So glad to hear! Thank you for your business and for taking the time to leave a review!

April 21, 2023

Good. When I had a problem it was taken care of. Good job was done by the tech More

by BNEILBLACK@GMAIL.COM
Recommend Dealer
Yes
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Apr 22, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business!

April 13, 2023

Had an appointment and was fast and efficient Staff was very friendly and helpful More

by TIMMCNAMARA32@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 13, 2023 -

Gallatin Ford responded

So glad to hear. Thanks for taking the time to leave a review!

April 12, 2023

Pleasant No Went as smooth as expected, they didn't have the recall parts I was told they had. More

by tlhiett@comcast.net
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 12, 2023 -

tlhiett@comcast.net responded

Pleasant visit, they didn’t have the recall items they told me they had. Will have to return when recall items arrive. Warranty work was great.

April 11, 2023

5 It was a great experience The service writer, Bryan, was wonderful and very easy to work with. I would highly recommend him to anyone needing anything. More

by ROBERT.BRINER
Recommend Dealer
Yes
Employees Worked With
Hi
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Apr 11, 2023 -

Gallatin Ford responded

So glad to hear Robert! We appreciate your business and for taking the time to leave a review!

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