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Gallatin Ford - Service Center

Gallatin, TN

4.5
234 Reviews

234 Reviews of Gallatin Ford - Service Center

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April 07, 2025

Lauren was very helpful and detailed. The time the vehicle was in the department was reasonable. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Apr 07, 2025 -

Gallatin Ford responded

Ken, thanks for your kind words for Lauren. We appreciate your support here at Gallatin Ford.

April 05, 2025

Very disappointed with service, I'd prefer a manager to email me so I can Express my displeasure. mikehoutz@hotmail.com More

by Mikehoutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Gallatin Ford responded

Mike, I'm sorry to hear about your disappointment with our service. We take feedback seriously and would like the opportunity to address your concerns directly. Please reach out to me directly at your convenience so we can assist you further. Thank you, Derek Swords - Service Manager - 888-635-8055

April 05, 2025

Had a roof leak in my 2024 lightning, the team was able to identify the problem and seal it up without any issues. Even gave me a complementary drop off valet service when it was completed. Thank you servi More

by rseanmc5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Gallatin Ford responded

We're glad to hear that our Gallatin Ford service team was able to resolve the roof leak in your 2024 Lightning and provide you with a complimentary valet service. Thank you for trusting us, and we're here if you need anything else!

April 05, 2025

After a disappointing experience with the sales team when looking for a new 2018 Ford Escape in November of 2018 (I ended up buying one from Ford of Murfreesboro), and two dismal visits to the service depar More

by samang1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Apr 07, 2025 -

Gallatin Ford responded

We're delighted to hear that your recent experience with the service team at Gallatin Ford was a positive one. It's great to know our efforts under new ownership are making a difference for valued customers like you. Thank you for giving us another chance!

April 04, 2025

THEY LIED AND SAID THINGS WERE WRONG THAT WERE NOT. THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND More

by Jrichlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2025

Friendly and prompt service. Keeps me informed of needed services. Clean and nice waiting area. More

by Hilgadiack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Gallatin Ford responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Gallatin Ford Team

April 03, 2025

It’s a great service to get vehicle picked up at my employer and delivered back after completion. More

by terry.gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Gallatin Ford responded

Thanks so much, Terry. We look forward to your next visit to Gallatin Ford!

March 30, 2025

VERY PROFESSIONAL AND HELPFUL always answers the phone or calls you back unlike many others in service!!! More

by davidknoble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
COLLIN
Apr 01, 2025 -

Gallatin Ford responded

David, we're delighted to hear that our team at Gallatin Ford provided you with professional and responsive service. Thank you for the kind words!

March 29, 2025

Told me they would fix recalls and they didn’t fix any! !! So I wasted a whole day for service More

by Brucmorr@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Raymond
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Gallatin Ford responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Derek Swords - Service Manager - 888-635-8055

March 24, 2025

Hour and 30 minutes Oil change. Must be brain surgery. Just happened to notice my cat parked in the lot. No notification from service staff. Then tried to charge me 100.00 . Verses More

by tmcnab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue never introduced
Mar 24, 2025 -

Gallatin Ford responded

I'm sorry to hear about your experience with the oil change. It sounds like there was a miscommunication regarding both timing and pricing, which is not what we aim for. We appreciate your feedback and would like to address any concerns you have directly. Please feel free to reach out at your convenience so we can make things right. Thank you, Derek Swords - Service Manager - 888-635-8055

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