Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Gallatin Ford - Service Center

Gallatin, TN

4.5
250 Reviews
Call Service Center (629) 228-9457

250 Reviews of Gallatin Ford - Service Center

Sort by
May 18, 2023

Comfortable waiting area, and I was informed as the work progressed. There was fresh coffee. More

by kitthompson@msn.com
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
May 19, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

May 12, 2023

They always do a good job at informing me It was a pleasant experience What is this? It's irritating More

by MWAGGENERS@COMCAST.NET
Recommend Dealer
Yes
Report | Print
May 13, 2023 -

Gallatin Ford responded

We're so glad to hear that our team was able to deliver a pleasant experience. We appreciate your business and for taking the time to leave a review!

May 07, 2023

excellent i was driving home in my F150 i bought from you all.... great customer service always! More

by Daniel
Recommend Dealer
Yes
Report | Print
May 08, 2023 -

Gallatin Ford responded

Thanks Daniel! So glad to hear. We appreciate your business and for taking the time to leave a review!

May 07, 2023

It was pleasant, fast and easy Staff was extremely friendly and courteous would definitely come back again More

by luis.pulido88@yahoo.com
Recommend Dealer
Yes
Report | Print
May 08, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

May 07, 2023

The cost was more than what I remembered being told. It could be my issue. More

by ststeng@gmail.com
Recommend Dealer
No
Report | Print
May 08, 2023 -

Gallatin Ford responded

Thank you for your feedback. We apologize for any confusion regarding the cost of our services. If you could provide us with more information about what you were told previously, we would be happy to review our records and see if there was any miscommunication. Please reach out to our customer care manager, TJ Pardue, at 615-527-5855, to discuss further.

May 08, 2023 -

ststeng@gmail.com responded

I’m a return customer and have always asked your service so when my truck gave me the notice of a needed oil change on my recent trip to Nashville I knew where I wanted to have that service done. As to be expected when contacted about the service and subsequent inspection there were a number of items that could or should be addressed. Be sides the oil change I mentioned that the wiper fluid pump was not working and could that be looked at as well. When contacted I was quite sure I was told that the pump needed to be replaced and the cost to do so was $144.00 and change. Upon paying the bill it was $300 give or take as I don’t have the receipt in front of me at the moment. I obviously paid the bills but was naturally shocked. I wish I had said something at the time but didn’t. The price on the oil change was fair but the pump caught me off guard.

April 30, 2023

It was the best one yet I will Will recommend service department to everyone Best service department I have been to More

by IAMTHEHUDSON@GMAIL.COM
Recommend Dealer
Yes
Report | Print
May 01, 2023 -

Gallatin Ford responded

So glad to hear. Thank you! We appreciate your business and for taking the time to leave a review!

April 27, 2023

Idk No problem with quality of work. Scheduling is poor. Need to stick to appointment times More

by jmlyell@gmail.com
Recommend Dealer
No
Employees Worked With
1
Report | Print
Apr 27, 2023 -

Gallatin Ford responded

We sincerely apologize for anything less than an exceptional experience. Our goal is to exceed every customers expectation with every opportunity given. Please reach out to our customer relations manager, TJ Pardue, if you would like to discuss further. He can be reached at 615-527-7855.

April 27, 2023

timing good and communication was average no I am done leave me alone I am finishes at More

by DANRUSKIN52@GMAIL.COM
Recommend Dealer
Yes
Report | Print
Apr 27, 2023 -

Gallatin Ford responded

Hi Dan, thank you for leaving a review. We appreciate your feedback, but we're sorry to hear that the communication during your visit was only average. We would love the opportunity to improve and provide exceptional service to you in the future. Please don't hesitate to reach out to us if there is anything we can do to assist you further.

April 23, 2023

5 Great service. As usual. Jessica got my car taken care of quickly. She was very friendly especially since she was very busy More

by CCURTIS600@ATT.NET
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Apr 24, 2023 -

Gallatin Ford responded

So glad to hear! Thank you for your business and for taking the time to leave a review!

April 22, 2023

Good. When I had a problem it was taken care of. Good job was done by the tech More

by BNEILBLACK@GMAIL.COM
Recommend Dealer
Yes
Report | Print
Apr 22, 2023 -

Gallatin Ford responded

So glad to hear! We appreciate your business!

1
...
19
20
21
...
25