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262 Reviews of Gallatin Ford - Service Center
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June 03, 2025
Great service all around! Will be back soon for more work! Polite and prompt the way I like it Will be back soon for more work! Polite and prompt the way I like it More
by Jimelwell
Employees Worked With
June 02, 2025
Jessica was very helpful and provided timely updates on progress and additional work required. She is very welcoming and positive. Great customer service! progress and additional work required. She is very welcoming and positive. Great customer service! More
by Chapmansiler
Employees Worked With
May 29, 2025
Jessica was awesome, informative and very nice. Kept me in the loop everyday. Nice to look at too Kept me in the loop everyday. Nice to look at too More
by Garywest78
Employees Worked With
May 26, 2025
Came in for an oil change and they tried to sell me on $500 worth of other services, but my checklist came back all green. The staff is friendly, but I don’t appreciate leaving feeling like I’ve been scam $500 worth of other services, but my checklist came back all green. The staff is friendly, but I don’t appreciate leaving feeling like I’ve been scammed. More
by paynekelsie0
Employees Worked With
May 12, 2025
Such amazing service from Gallatin Ford! They came to my house and were able to complete my recall work, oil change and changed my filters all in ky driveway while so was able to keep worki They came to my house and were able to complete my recall work, oil change and changed my filters all in ky driveway while so was able to keep working in the comfort of my own home! Thank you Ford for making my car maintenance so easy! More
by hilary
Employees Worked With
Jessica Raymond, TJ Pardue
May 09, 2025
I scheduled an appointment for service on 5/ 5/25. On the initial call from the service department to schedule service I explained in detail that I wanted a proper transmission service done. This incl On the initial call from the service department to schedule service I explained in detail that I wanted a proper transmission service done. This included draining the existing fluid, dropping the pan, replacing the filter and filling with new fluid. I asked if they could provide that service and they assured me they could. I specifically told the rep I did not want a flush and fill or fluid exchange. When I brought my vehicle in for service I had this same discussion with the service writer. They assured me they would perform the service I requested. I proceeded to wait in the waiting area with a view into the shop. I was able to observe the entire service including snapping some photos as the technician worked. I watched as he proceeded to perform a flush and fill (fluid exchange) which is what I had told them I did not want. He also performed a recall as well. I was notified that the work was completed and stepped out to the service writer’s desk where I informed them that the service was not complete and they needed to pull my vehicle back in the shop and do the work I had requested. In defense of the service advisor and the tech they were both apologetic. The tech told me he had just not read the order properly. He quickly pulled my vehicle back in the shop and completed a proper transmission service, draining the new fluid he had just installed, dropping the pan and installing a new filter and pan gasket. Adding back the required new fluid. When I went to pay my bill they had charged me for 20 quarts of transmission fluid at $10.89 per quart. So I was charged for additional fluid as a result of the service not being done properly. Not to mention an incredible markup on the parts. I responded to an email that I received from the General Manager Joe Barba describing this incident in its entirety. I never received any reply. The thing I found most surprising is that when I called the dealership and asked to speak with Mr. Barba I was told he didn’t have an extension and I would need to email him. I can tell you this with certainty. If I owned that dealership my General Manager would be accessible and he would be responding to our customers of which I will never be as a result of this one and done experience! More
by jaossbg0
Employees Worked With
Lauren O’Neal
