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Gallatin Ford - Service Center

Gallatin, TN

4.5
236 Reviews

236 Reviews of Gallatin Ford - Service Center

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March 09, 2025

Great customer service but just a little bit expensive. I just wish there prices were little more competitive with other places. More

by eddiemunoz84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Mar 10, 2025 -

Gallatin Ford responded

Thank you for the feedback! We're glad to hear that our customer service stood out during your visit to Gallatin Ford. We appreciate your input on pricing and will take it into consideration as we strive to improve.

March 08, 2025

Always great service! I have lived in 4 states since buying this truck at Miracle Ford. I drive back to Gallatin so that I do not have to deal with other dealerships servi More

by Mitchell Groff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Gallatin Ford responded

Mitchell, thank you for your loyalty and feedback! We're glad to hear that Jessica and the Gallatin Ford team continue to provide great service. We appreciate your patience with our phone lines and look forward to serving you again soon!

March 03, 2025

It was a pleasure working with Stephanie. She’s wonderful! Make sure you ask for her. More

by Abdullah Al safar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Mar 04, 2025 -

Gallatin Ford responded

Abdullah, thank you for the kind words for Stephanie! We appreciate your support here at Gallatin Ford.

March 01, 2025

The Service Dept has been very thorough as well as kind to me over the years More

by Concord51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie was outstanding at this particular recent visit.
Mar 03, 2025 -

Gallatin Ford responded

Thanks for the awesome review of Gallatin Ford!

February 20, 2025

Smooth process, liked the fact I could take care of everything at one station. Happy! More

by Mtempleton2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Gallatin Ford responded

Thank you for taking the time to review Gallatin Ford! It really means a lot to hear that you're happy.

February 15, 2025

I love the people in the service department who did great work in a very timely manner. i was in and out with my most recent oil change in under an hour. More

by greg.arias1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren in Service. 5 stars
Feb 17, 2025 -

Gallatin Ford responded

We're delighted to hear that our service department at Gallatin Ford provided you with efficient and timely assistance, Greg. Thank you for sharing your experience, and we look forward to serving you in the future!

February 14, 2025

Free pick-up and delivery for maintenance is great. A little too much phone back and forth, but they acknowledge and are working on it. I find the dealer expensive, but everything is these days. More

by japwoodwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 17, 2025 -

Gallatin Ford responded

Thank you for sharing your feedback! We're glad to hear that you appreciate the free pick-up and delivery service. We understand the concern about phone communication, and we're actively working on improving it. Your comments about pricing are noted as well; we strive to provide value in all our services. If there's anything else you'd like to discuss, feel free to reach out anytime. Thank you, Derek Swords - Service Manager - 888-635-8055

February 14, 2025

Staff was pleasant but did not complete the job I went in for and took much longer than anticipated. I waited three hours for an oil change. More

by conny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Feb 17, 2025 -

Gallatin Ford responded

Conny, thank you for sharing your feedback. We're sorry to hear about the delay during your visit at Gallatin Ford and appreciate your patience. We'll work on improving our service times moving forward!

February 11, 2025

The lady at the computer was cold and unfriendly. . And they was sopost to check drivers side window not working and they never did. So I am not to happy with your service department More

by Matthew George Magyar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember any name
Feb 12, 2025 -

Gallatin Ford responded

Matthew, I'm sorry to hear about your experience with our service department. We strive for friendly and thorough service, so it's disappointing to learn we fell short here. Please reach out to me if you'd like us to address the window issue or discuss any other concerns further. Thank you, Derek Swords - Service Manager 888-635-8055

February 09, 2025

Jessica Cobble is the best Service advisor around. Very informative and customer friendly. Looks out for all options More

by natandpax3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica cobble
Feb 10, 2025 -

Gallatin Ford responded

We're delighted to hear that Jessica provided such informative and friendly service at Gallatin Ford. It's great to know she explored all options for you! Thank you for the positive feedback!

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