Galpin Ford

Got a great deal on a 2011 Ford edge from Galpin. Ask for Ash very friendly and knowledgeable. Worked me out an awesome deal without any pressure Ash very friendly and knowledgeable. Worked me out an awesome deal without any pressure More

The best thing about my experience was Jim Bentley. HE was funny, friendly, and helped bring my car up quickly. He made me feel like Galpin really cared and appreciated my service. was funny, friendly, and helped bring my car up quickly. He made me feel like Galpin really cared and appreciated my service. More

Jim Bentley was amazing, while waiting for our car he keep us entertained with Magic. What a wonderful employee you have in Jim! Overall, he made my experience! keep us entertained with Magic. What a wonderful employee you have in Jim! Overall, he made my experience! More

Yes Patrick Wellman and Jim Mellon did an excellent job. At Galpin Ford In North Hills,CA. They got me everything I came for. I am very excited about my new 2014 Ford Fiesta. I got a great amount of trade i At Galpin Ford In North Hills,CA. They got me everything I came for. I am very excited about my new 2014 Ford Fiesta. I got a great amount of trade in value on My 2011 Fiesta. Thanks Pat and Jim you helped me so much, thanks for the best Experience I've had so for at Galpin Ford over the past 4 years. They Gave me grade A+ service and it was amazing I felt comfortable talking to them. I Will be back to see you guys soon. Zachary Gaynor More

Went to get my Suv serviced, customer service was good, served cold drinks, and washed my suv. The work appeared to have been completed correctly. Overall good service served cold drinks, and washed my suv. The work appeared to have been completed correctly. Overall good service More

I have now leased a Mazda and Ford from Galpin, and I have to say I couldn't be happier. Just leased a Ford Escape with Galpin this weekend after much debate on which car I wanted and after going to oth have to say I couldn't be happier. Just leased a Ford Escape with Galpin this weekend after much debate on which car I wanted and after going to other cars and dealerships in the LA area. My salesman, Andrew Abarca, was absolutely incredible! He was incredibly knowledgeable, patient, and not pushy in the slightest bit. It's hard to find an auto sales team that you feel like they are not only on your side but also looking out for your best interest and Andrew and Galpin delivered that ten-fold. I have to admit, I like to shop around and Galpin was by far my favorite. After going to Star Mazda, Star Ford, Toyota Hollywood, the Toyota dealership downtown, Glendale Nissan, you name it: no one could come close to not only the service I got but the deal they worked out for me as well as the overall experience. I can't imagine getting a car from anywhere but Galpin at this point, and I am going to be referring everyone to Andrew Abarca. 100% 5 stars for Galpin. More

My wife Christina Sorgi and I put 15k down on a brand new 13 loaded Explorer from Galpin and as it turns out- it is a lemon. Only no one is admitting it is a lemon. The car has serious transmission/ electric 13 loaded Explorer from Galpin and as it turns out- it is a lemon. Only no one is admitting it is a lemon. The car has serious transmission/ electrical defects and my wife has been put in danger with my 3 year old son in the car 3 times now. Ford Motor Company said it does not qualify to be a lemon for whatever reason- the only possible explanation for this is that Galpin cannot find the exact problem! They replaced a faulty valve body and said it should run like a champ only it didn't. We brought it in again and they said they can't duplicate the problem so they cannot work on it and sent us on our merry way. She brought it in again and they found another problem with the transmission/ electrical section but worded it in code on the paperwork as a 'customer concern' and it was corrected only it has NOT been corrected. We have brought it in over 5 times total with them mostly saying that because it is an intermittent problem ( not consistent ) without duplicating the problem on their 'extended road tests' they cannot work on the vehicle. Not only that, my wife was told over the fourth of July to not bring the car in again until she hears back from Ford Motor Company about the lemon law and she needs to quote "put some miles on it" and document when the transmission slips or transitions harshly. We have contacted an attorney who will not charge us and will bill the manufacturer/ dealer for all attorney fees if we win the case but I am currently waiting to see what Galpin Ford is going to say to my wife on Tuesday. The service manager told her he will review her case to see if he can do anything but that until they can duplicate the problem it basically is what it is. He said he 'believes her' but they cannot work on the vehicle so she has to just keep bringing it in when it acts up and hopefully eventually they will duplicate the problem. Meanwhile we are and have been paying over 500$ a month for a car we haven't even been driving. My wife hates driving her car in fear it will slip into neutral again and she'll be stuck in the road and get hit- possibly with my son and 12 year old daughter in the car. Not only has this tainted our trust in the company, but it has been such a horrible experience for us that we feel the need to take this to whatever level is next. These are not just cosmetic issues or satisfaction issues we are talking about. These are actual safety issues that are not being properly addressed or taken seriously. We will see what they say on Tuesday, but I won't be surprised if they tell us there is nothing they can do and just drive the car and say your prayers. More

Jason Moss was terrific. He was very helpful and the deal was made because of him and his persistence. At the end of the day the only sour note I have was that in order to get us the price we were comfortabl was made because of him and his persistence. At the end of the day the only sour note I have was that in order to get us the price we were comfortable paying they withdrew the Low Jack coverage from the car and did not tell us until we were in the finance stage. The finance guy asked if we wanted to add Low Jack which we were under the impression was already on the car. It ended up costing us more than we anticipated or agreed upon because of the Low Jack. I didn't fight it then and there because we had been at the dealership for a long time and it was very late. Thats the only thing that left a sour taste in my mouth. Other than that Jason Moss was terrific and once again the reason why we moved forward with the lease. If dealing with Galpin Ford in Van Nuys/North Hills I would absolutely ask for Jason. More

I am on my third Ford vehicle, and have purchased them all at Galpin, and have taken them all to Galpin for service and warranty work. Every time I go, I'm impressed with the professionalism, courtesy and all at Galpin, and have taken them all to Galpin for service and warranty work. Every time I go, I'm impressed with the professionalism, courtesy and friendliness of all the employees. Not only that, but I'm delighted with the fact that everybody CARES about what they do, and KNOW what they are talking about. George Holliday More

On Saturday we leased another Ford for our family. The salesperson was Robert Katch. A very friendly and honest guy. He was extremely helpful. He did everything possible to make the deal come through. Tha salesperson was Robert Katch. A very friendly and honest guy. He was extremely helpful. He did everything possible to make the deal come through. Thank yuo again Robert! More