Galpin Ford

Mr. Herman Serrano, What a great Sales person to work Mr. Herman Serrano, What a great Sales person to work with, friendly answer all my questions and we endup getting a great car. This is the 3rd tim Mr. Herman Serrano, What a great Sales person to work with, friendly answer all my questions and we endup getting a great car. This is the 3rd time we come here and for nothing in the world will change it for other dealer. Something very important the other sales persons my husband and I saw they need to learn from Mr. Herman Serrano because all they did ignore us for the first 5 to 10 minutes and didn't offer to help. Mr. Herman Serrano is inreplaceable, he has good customer service skills and for sure I will send family members and friends to see your dealer, to see him or other sales person with great customer service like Mr. Herman Serrano. I appreciate the help I got and I hope to continue doing business with Galping Ford Dealer. give 5 starts to Mr. Herman Serrano * * * * * for being so nice and helpfull, including the guy sorry!! forgot his name who help us in finacing department at the end. More

Went to Galpin Ford after making an internet sale inquiry. We were contacted by phone about the inquiry and they expected us to come in that afternoon. When we arrived, we had to wait approx. 10 minu inquiry. We were contacted by phone about the inquiry and they expected us to come in that afternoon. When we arrived, we had to wait approx. 10 minutes before an internet rep came out to meet with us. Carlos was very friendly and took us for a test drive in the Edge. After the drive, we were left to wait about 15 minutes while he parked the car. When we finally sat down to talk numbers, they were not offering the rebate that was advertised online, they were offering 1000 less and kept telling my husband that he was wrong about the rebate amount. It took Carlos an unbelievable amount of time to return with the price on the car, which was no special internet price at all. When we told him the price we wanted to pay, he came back with Darrin saying they couldn't do that. They then offered to sell us a car we had seen at another dealership, promising us that the other salesman would "Share" in the credit for the sale. We left. We spent HOURS in the dealership waiting around for nothing...no deal, no nothing, and then them trying to take a sale away from another salesman who had done his job well. I have purchased 2 other cars through internet pricing and always got a deal. This was no deal, it was a hassle for nothing. My family has been purchasing cars from Galpin Ford since 1969, and now I will never go back, and neither will anyone else in my family. If you want a no hassle, fair deal, do not shop at Galpin Ford. More

This was our second car purchase from Galpin Ford. Gary, Joseph and other members of the Galpin sales team were straightforward with me and made the new car buying experience as pleasant as possible. I woul Joseph and other members of the Galpin sales team were straightforward with me and made the new car buying experience as pleasant as possible. I would buy from them again and recommend Galpin to anyone looking for a new or used vehicle. More

I have given this rating because this is my 3rd vehicle from this dealership and each experience have been great! I've always gotten greeted when o walk in the door. They focus on what I want and not what from this dealership and each experience have been great! I've always gotten greeted when o walk in the door. They focus on what I want and not what they want to sale me. They take in consideration of my time and what I want to spend on a monthly payment. My sales consultant, I feel, is very honest, thorough, and tells me information that I need to know. Reza is very personable and he provides great service. Treating me to some food while I waited was a plus also! Thank you! More

Bought a USED 2008 Corvette Z06, saw it online at Autotrader. Deal with David Samir in the internet sales. Very nice person and easy to deal with, got me the deal I was looking for. Would recommend Autotrader. Deal with David Samir in the internet sales. Very nice person and easy to deal with, got me the deal I was looking for. Would recommend to family and friends. More

My husban and I were very pleased with the oustanding service that Galpin Ford have to offer,all the employees are very friendly and professional,we always get all our questions and concerns answered and service that Galpin Ford have to offer,all the employees are very friendly and professional,we always get all our questions and concerns answered and they always have our car serviced in the time that it was promised. Way to go GALPIN !!!!! More

I have patronized Galpin Ford for the last 15 years, and have always been treated with the utmost care, and respect and professional courtesy. The various service advisors are always knowledgeably, and keep have always been treated with the utmost care, and respect and professional courtesy. The various service advisors are always knowledgeably, and keep you informed on the progress of your vehicle. I am on my 5th vehicle from Galpin! More

I had an issue with an out of warranty GPS. It was a very expensive option, and the antenna quit working. I rely on my GPS for my job daily. I called Ford Customer Service, who contacted Shane at Galpin. The expensive option, and the antenna quit working. I rely on my GPS for my job daily. I called Ford Customer Service, who contacted Shane at Galpin. They arraigned to have my car brought in ,fixed and even provided a loaner car. The car I brought in was a 2010 Edge. Because of mileage, it was out of warranty. I was very impressed with the Customer Service, going above and beyond what was expected. I did pay a small deductible, but was happy to do so with the level of service I was provided. Thank you for making this right. More

Our salesman, Bob Ware, met us with several selections and plans already lined up for us. He took all the qualities we wanted in a car and created an awesome range of vehicles for us to choose from. In th and plans already lined up for us. He took all the qualities we wanted in a car and created an awesome range of vehicles for us to choose from. In the end the first car we saw was the one we bought. Galpin got us a great interest rate on a 5 year loan, and made it impossible for us not to drive home with our dream car. Thanks Bob, thanks Galpin Ford. More

I purchased my new Ford in 2008 from Galpin Ford, and have only taken it to Galpin for service. The consistent quality, fair and reasonable pricing and the exceptional customer service from Robert Young have only taken it to Galpin for service. The consistent quality, fair and reasonable pricing and the exceptional customer service from Robert Young the service advisor has kept me coming back to Galpin. I own 2 other cars and have a network of very good independent service garages, and have always been of the opinion to avoid high cost dealer service departments. My experience of previous dealerships has been lack of concern unless the car is a new vehicle and paying higher than market costs for repairs and parts. However Galpin, provides the best of the independent quality and reasonable pricing with all the best advantages of a large dealership. I have never been treated on a lower scale with my economy car service then what I see with other clients with luxury vehicles. I would highly recommend Galpin Ford both for purchasing a new vehicle and keeping it serviced. My 2008 Ford Focus is my work commuting vehicle and has a wopping 90K miles and has never needed anything other than tires, and oil changes and the complimentary multi point inspections. Only recently did the dealership replace the spark plugs and fuel filter. Over all I give Galpin the highest of ratings, and cannot imagine how any dealship could do any better! More