Galpin Ford

We went with the intention to buy. We had another offer in hand. They were terrible, keeping us waiting while they debated and still wouldn't meet the other offer twice. They also promised an iPad if we in hand. They were terrible, keeping us waiting while they debated and still wouldn't meet the other offer twice. They also promised an iPad if we didn't like the price and they didn't honor that either. We are writing to see if we can even get the iPad, but still the whole experience was soured. More

where to start. I was bought a NEW fusion on the 24th of January 2013 from a sales guy Josh. I bought the car in the evening (night) and when I was taking the car from the lot I notice swirl marks on the January 2013 from a sales guy Josh. I bought the car in the evening (night) and when I was taking the car from the lot I notice swirl marks on the driver door, the back bumper also had some issues. I pointed them out to josh who promised they would detail car, clean and fix the paint. The next day we noticed the inside middle console was not aligned and other issues on the outside of the car. Called josh again he promised that the car will be taken care of, i dropped the off Monday 1/28/2012 , they did give me a lender car to drive until the job is done. Got a call Friday the Feb 1 that the car was ready. Went Friday to pick up the car and guess what. Now paint was pealing off the bumper on both sides. The middle console was not flush and cars inside still was not clean, hand prints on the sit and so forth. I was getting very upset. To me now this is not a new car. I called josh and I was told the same thing. I tried to get a hold of the manager Tim no call back, Left message. I told Josh I wanted a new car to replace this car because now they have to keep the car another week to fix the bumper, Remove and repaint!! he said no. I'm very, very very unhappy. they told me that FORD does not always make a prefect car and thing like this happen. Wow!! So as of today I'm paying for a "New" car that I don't have because yes,, it still be repaired!! Today is 02/07/2013!! VERY DISAPPOINTED AND UNHAPPY CONSUMER. UPDATE!UPDATE!UPDATE!..........I pick up the car Friday the 8th took it home. Saturday Morning my wife calls me at work and tell me the trunk lid wont stay open. I contact GALPIN right away he said bring it in as soon as i can there is an adjustment that can be made. So on monday on my way to meet Gary at Gas, he cant fix it. the car needs to go back to service.JEFF FROM GALPIN responds to my review and then mr TERRY MILLER (MANAGER) contacts me. the car is at galpin 2/13/13 till 2/20/13 cant be more disappointed about this whole thing.i feel like im being ripped off.this is not what i call a new car.MR MILLER said you will make this right. i don't know what that can be. I HAVE THE CAR NOW AND THE TRUNK STILL DOES NOT WORK CORRECTLY.TERRY MILLER TOLD ME THEY DID ALL THEY CAN AND THAT'S THE WAY THE TRUNK IS. DON'T TRUST THE GROPE AT GALPIN.THEY ARE ALL TALK.BUY YOUR CAR SOMEWHERE ELSE. More

We purcased our 2012 Ford Escape in July,2012 from Galpin Ford. Our sales associate was Cameron Reagan. it was a thrill to purcase our new car from the grandson of one of my personal heroes. Cameron was frie Ford. Our sales associate was Cameron Reagan. it was a thrill to purcase our new car from the grandson of one of my personal heroes. Cameron was friendly, gracious and very helpful. He and Brandon Boeckman made us feel that we were very special customers. We also got outstanding deals both on the purchase price of the Escape and trade-in value of our Ford Mustang. My wife and I have purchased 10 or twelve new vehicles over the course of our marriage and several used ones. The Escape is the third that we purchased from Galpin Ford. Our son, Bryan purchased his Mazda Speed 3 from Galpin Mazda. I can honestly say that Galpin moters has always given us the best possible automobile purchasing experience possible. On Saturday,Feb. 2 I took my Escape in for its' first service. The service was as exemplery as our purchasing experience. I can recommend Galpin sales and service in the highest rating possible. I authorize you to show this letter to anyone who might be interested and post it, if you choose. Sincerly, Rees E. Barr More

Received very professional attention at service center. Work done promptly and responsively. High quality. Sales side very responsive with information and test drive options while I waited. Galpin is most Work done promptly and responsively. High quality. Sales side very responsive with information and test drive options while I waited. Galpin is most impressive dealership operation I've ever seen. More

Frank was great to work with, he is very dedicated to finding you the best deal. He is also extremely patient. Keep up the geat work Frank you ROCK! finding you the best deal. He is also extremely patient. Keep up the geat work Frank you ROCK! More

This was the easiest car purchase I ever made. I bought 2 cars, one for work (Transit Connect) and one for personal use. No back and forth for hours negotiating, every step was streamlined. Every emplo 2 cars, one for work (Transit Connect) and one for personal use. No back and forth for hours negotiating, every step was streamlined. Every employee was super courteous and happy to answer ALL my questions. The best! More

Galpin is the best car dealer around. They got me out of one of the worst cars that I've ever owned and put me in one of there top SUV's with a amazing low downpayment and my payments stayed close to what I one of the worst cars that I've ever owned and put me in one of there top SUV's with a amazing low downpayment and my payments stayed close to what I was paying for the lemon. Thank yo Jeff More

They agreed to a deal on the phone and told me to pick up the car. Shortly thereafter the salesman called me and told me I should not come in as they would not honor what they agreed to. They then tried to g the car. Shortly thereafter the salesman called me and told me I should not come in as they would not honor what they agreed to. They then tried to get more money as they thought they had me More

Carlos Alfaro is the man at Galpin Ford. He is no-nonsense, honest, friendly, down-to-earth and knows the business. He helped me from start to finish, explained everything to me in detail and mad no-nonsense, honest, friendly, down-to-earth and knows the business. He helped me from start to finish, explained everything to me in detail and made my car buying experience a breeze. More

This was the ultimate buying experience. William Tejada is the best sales man I have ever been lucky enough to deal with, and I have bought at least 15 cars in my lifetime. Let me start by saying that bo is the best sales man I have ever been lucky enough to deal with, and I have bought at least 15 cars in my lifetime. Let me start by saying that both my prior experiences with Ford in Valencia and in North Hollywood ended with me walking out of 2 deals on the table. I was lied to and made to feel like i had no choice in the deal making. At Galipin I was made to feel like a VIP. I was treated like I was a friend in a caring environment. I was never lied to or ganged up on. I could not pay the monthly payment on the first round of talks and Brandon Baeckmann was able to rewrite the Leese so the terms were affordable for me. I got my dream car in under 4 hours and I left hugging the staff. More