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Galpin Jaguar

4.9

62 Lifetime Reviews

15500 Roscoe Blvd, Van Nuys, California 91406
Call (818) 894-3800

Latest Reviews

June 21, 2017

"thank you ivan merino "

- estherbonvehi

I just went in a few weeks ago with my lease that was ending soon. I've had the pleasure of working with Ivan Merino for the past 6 years. He has helped me lease 3 cars already and the process was so easy. Thank you ivan for everything and all your knowledge. I highly recommend him.

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Employees Worked With

ivan merino

April 25, 2017

"terrible customer service"

- KPot

It sucks that I have to give this place one star, because it's only due to one terrible encounter with one person. I got a letter in the mail about my Jag having a recall. So I call the number to make an appointment to take it in. The guy on the phone was very nice! We set it up for the following Monday. It's now Monday and I get there on time for my appointment. The girl there gets a service advisor and he tells me I'm not on the list for appointments. Mistakes happen I get it, but now this guy Brian is making it seem like it's my fault. As in I just showed up to Jag without an appointment and am lying about it... why the xxxx would I do that? He also tells me there are no parts ordered and I'd have to leave it there over night. Even though the guy on the phone made sure a part was ordered for me. There was no apology or any type of pleasant demeanor from Brian at all. Just attitude and arrogance. I don't get mad when mistakes are made cause we are all human. But to make it my fault with no apology whatsoever for the inconvenience is ridiculous!! Needless to say, I will NEVER do business at this location again for anything. Which sucks because other people I met there were nice. But customer service to me is everything. Once you ruin that, I'm done. Someone needs to train Brian on how to be nice again.

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Employees Worked With

Brian Avazian

January 29, 2017

"Excellent!"

- Jgporsche

I decided to visit Galpin Jaguar after 20 years of Porsche ownership. The thing that was as impressive as the car itself (F-Type R) was both the immediate hospitality I experienced from everyone on the staff (I was stopped often to be asked if I need help) and the outstanding service and knowledge base displayed by the sales team I ended up working with, Willie and Matthew. Professional, smart and right to the point. Excellent experience. Converted me to Jag!

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Employees Worked With

Willie Darwich, Matthew Parsons

Photos & Amenities

  • Full Service Starbucks
  • After Hours Drop-Off
  • Television
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
Galpin Jaguar, Van Nuys, CA, 91406