Galpin Mazda of North Hills

I am not going back to this dealership again. I was in the market to get a Mazda3. I came to this dealership because I knew they were one of the biggest in the country. One of the reasons I decided to n the market to get a Mazda3. I came to this dealership because I knew they were one of the biggest in the country. One of the reasons I decided to no longer pursue the Mazda3 is my experience with this dealership. First off, when I contacted their supposed "Internet Department" and scheduled a time to look at their available inventory, I found out a couple of things: (1) Their "Internet Department" is nothing more than a scheduling department. The inquiries get redirected to their regular salespersons; and (2) the "Internet Department" rep told me the car I wanted with the color and options I want is in stock, but it was, in fact, not in stock (unless it sold in the hour it took to get ready and head over there). The color I wanted was not available, but the sales rep tried to push a different color on me, and also tried to push a different body style on me. I agreed to consider it when he said he "could give me a really great deal, since it's not the color you want." Not only did he try to rip me off, he would not let me leave his office until I said yes. He also kept going on & on about how the car sells itself, and yet he wouldn't let me leave. Everytime I got up, he would say something about consulting with his manager. Finally, when I politely declined his final offer, he got mad at ME and basically told me to take a walk and that I would not find this same "deal" again. Heck, I would have been happy to pay a little more than the pricepoint I had in mind, if I had a really good experience and was being treated like an adult -- but I never felt this sales guy warranted that kind of respect. More

I returned and leased a Mazda on the same day. I had to wait half an hour for the appropriate person to handle my return because no one could find him. In the meantime, I was passed off from an experienc wait half an hour for the appropriate person to handle my return because no one could find him. In the meantime, I was passed off from an experienced sales person to a brand new sales person (literally). From there, it took me FOUR HOURS to lease an new vehicle! I have leased several times before and have never had this type of transaction take so long - one hour to one and one half hours max. My sales person was extremely nice-just inexperienced. When I asked him financing questions, he looked like a deer caught in the headlights!<br><br>The finance manager was able to finish up with me at the end of the neverending experience, but only after I had to wait 45 minutes to get some of his precious time (and I was the one giving Galpin my money!) Before concluding the transaction, the finance manager attempted to sell me an extended warranty and lo-jack, among other things. The Lo-Jack attempt really sticks with me, as the finance manager relayed what I believe is a false story of of his horrific carjacking experience in order to manipulate me into purchasing the product. I left that dealership feeling absolutely slimed. More

Recently took my Mazda into Galpin Mazda for an oil change and requested they look into a few items. The service writer was very friendly and they had a nice facility with free coffee and pastries.<br change and requested they look into a few items. The service writer was very friendly and they had a nice facility with free coffee and pastries.<br><br>The inside rear view mirror was loose. The dome light didn't work and chrome strip on the LR door was loose.<br><br>After two hours, I was told that the mirror was not repairable and a new one would cost $110. The loose chrome strip would cost $380 to replace and the dome light would cost $15, if it was just a burned out bulb. I told them to fix the dome light only. <br><br>Oh, they also said that my two rear shocks were bad and needed to be replaced for $620. I asked if they meant the two front shocks, because those were the ones they said were bad and needed to be replaced during my last oil change. They said no, it was definitely the two rear shocks. I said no thanks.<br><br>When I got the car home I decided to take the rear view mirror off myself to look at it. Lo and Behold, after the removal, a mounting bracket was revealed that had two loose phillip head screws. I tightened them and reinstalled the mirror. This took me all of 5 minutes. I also cemented the door trim back on myself with a $3.99 tube of trim adhesive from Pep Boys.<br><br>Never again Galpin Mazda service.<br><br> More