As expected, I had a very pleasant experience purchasing my 2018 Chevy Traverse from this dealer. However, in less than a year I began to experience issue with my vehicle. My check engine light has come on three (3) times, I had to replace a back light panel, and I’ve needed work for an exhaust issue that made my vehicle sound like a motorcycle.
While you expect issues to arise, you expect a certain level of compassion, empathy, and customer service, when you express your concerns regarding the frequency of issues. These are all things that I DID NOT receive from James, the dealer’s General Manager. Instead, he began to share stories about how his wife’s vehicle had mechanical issues. Thanks a lot James, I definitely feel better. I do not recommend this dealer!!!