Imperio Nissan - Service Center

This dealer was my favor place since I bought my first nissan. I had bought 3 Nissan since.I used to take my vehicles for services here. On September 12, I took my Nissan Rogue for a break diagnostic. The nissan. I had bought 3 Nissan since.I used to take my vehicles for services here. On September 12, I took my Nissan Rogue for a break diagnostic. They charged me $200 for the diagnostic. I thought it was excessive but since I was planning to get the repair done and because it was to be applied towards the repair, I had no objection. they, the said that the front and back rotors needed to be resurfacing and they gave me an estimate of $800 to resurface front and back with out replacing the breaks. I asked for an estimate for replacing the breaks for the just the front. The rep said that was the same $800. I told him that it was too excessive and I asked if there was any coupon or discount available that I could use and the rep said No. I said that I was going to take my car somewhere else. He kind of treat me saying that I am still have to pay for the diagnostic. I said that it was fine that I rather do that than paying $800. I felt that as client I was not treated right. I hope they train their rep. Better. Otherwise, they will keep loosing clients. More

Tammy was Professional and took Great care of me. Thx For going the extra mile to solve my issues. I will return and will tell my friends and family to use this dealership. For going the extra mile to solve my issues. I will return and will tell my friends and family to use this dealership. More

Excellent Service Tammy was able to get my car repaired under warranty even though I am out of the warrantee window. She went above and beyond to get an exception appro Tammy was able to get my car repaired under warranty even though I am out of the warrantee window. She went above and beyond to get an exception approved. More

Thanks for helping me Tammy I took my car in for major service. Tammy listened to my issues and sent me to the right person that can take care of me. Together they got my car i I took my car in for major service. Tammy listened to my issues and sent me to the right person that can take care of me. Together they got my car in and out of service in time for my family get together. More

2012 maximal repair Took my 2012 maxima for servicing : Brakes, oil change, transmission flush, tire rotation. Dealer finish all the work within a few hours. Drove ho Took my 2012 maxima for servicing : Brakes, oil change, transmission flush, tire rotation. Dealer finish all the work within a few hours. Drove home and the next day the brakes were squealing. It so happenes that Tammy called me the very next day and I explained to her what happened. She was courteous and very understanding . She set me up an appointment the very next day to get the brakes fixed and set me up with a loaner car for the day. Overall very happy with the service I got. More

I had a wonderful experience, Edward Ortiz did an amazing jo I rated five stars for everything in general!! The service was great and my experience was awesome! Everyone was very friendly and I even got a free r I rated five stars for everything in general!! The service was great and my experience was awesome! Everyone was very friendly and I even got a free ride home while my car was being checked. More

Very happy Great personal service, easy to get an appointment when desired promptly greeted very efficient service and very friendly staff I would recommend the Great personal service, easy to get an appointment when desired promptly greeted very efficient service and very friendly staff I would recommend them to all my friends More

Courtesy and Quality Service all the time I have been serviced by different personnel in Imperio Nissan of Garden Grove and they are all very kind, knowledgable and ready to help their custome I have been serviced by different personnel in Imperio Nissan of Garden Grove and they are all very kind, knowledgable and ready to help their customers. I am happy with their service. More

Oil change I went their for an oil change and it was done fast it was done in like 30 minutes and i got free car wash. I went their for an oil change and it was done fast it was done in like 30 minutes and i got free car wash. More