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Gardena Honda - Service Center

Gardena, CA

4.6
1,539 Reviews
Call Service Center (424) 340-9300

1,539 Reviews of Gardena Honda - Service Center

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May 06, 2024

Waiting for 3 hours without any service at all Given for oil change-even I got charged realizing nobody worked on my car, once I was leaving the place-management apologized giving me some credit, wond More

by Maguz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Jauregui
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May 15, 2024 -

Gardena Honda responded

Thank you for taking the time to speak with us earlier about your experience. Your time is valuable and it's important we are completing services in a more timely manner. We look forward to seeing you at your next visit and getting you in and out of here quickly. Should you have any questions before your next visit, please call me directly at 424-340-9120. I'm here to help. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 06, 2024

I wish the cost is lower as it is getting quite expensive to do routine service let alone to fix something that needs to be replaced More

by EKARYADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 07, 2024 -

Gardena Honda responded

We appreciate both your business and your feedback. Your opinion and satisfaction are both very important to us, which is why I'd like the opportunity to speak with you further about the cost of our services and repairs. At your convenience, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 06, 2024

The service was very professional. All the employees was so kind and very helpful. Outstanding experience. More

by havoej5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerrero was my advisor.
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May 07, 2024 -

Gardena Honda responded

Hi havoej5, thank you for your glowing review! We are thrilled to hear that you had a professional and outstanding experience with our team. Our employees strive to provide excellent service, and we are glad that their kindness and helpfulness stood out to you. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 05, 2024

They are great! They get better every time I go. Everyone is genial, accommodating, and they make it comfortable to be there. More

by YOLANDA_SINCLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale and Alex (or Alexsis?)
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May 06, 2024 -

Gardena Honda responded

Yolanda, we strive to create a welcoming environment for all our customers and we are glad that you feel comfortable every time you visit us. Thank you for your kind words and for choosing Gardena Honda! Until next time! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 05, 2024

Excellent service from entering to drop the car till pick up the car nice waiting area free coffee come along with it great I be back again to drop my car with service depend on More

by MKKHALIK12311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo great service trusted
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May 06, 2024 -

Gardena Honda responded

Hi MKKHALIK12311, thank you so much for the kind words! It's great to hear that you had such a positive experience with us. We look forward to welcoming you back again in the future for all your car service needs. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 05, 2024

Just to begin with, Art is the absolute best. He has all the answers to my questions and is very professional. Thank you Art! More

by Andrade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 06, 2024 -

Gardena Honda responded

Hi Andrade, thank you so much for your kind words about Art! We're thrilled to hear that he provided you with excellent service. If you have any more questions or need assistance, please don't hesitate to reach out. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 04, 2024

It was a fast and good experience. The people were very friendly and helpful. Thanks More

by EVELYN18.NG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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May 06, 2024 -

Gardena Honda responded

Hi EVELYN18.NG, thank you for your kind words! We strive to provide excellent customer service, and we're glad our staff was friendly and helpful. We appreciate your feedback and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 04, 2024

Great just, one thing people move too slow it’s see that they don’t care that people are waiting More

by LILI.PEREZ1015.TURCIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
May 06, 2024 -

Gardena Honda responded

Lili, We appreciate both your business and your feedback. Your time is valuable and we always want to be providing you and our guests with the most prompt service possible. We will be sure to take this into account and will be making sure we accommodate you and everyone in a more timely manner in the future. Hope your vehicle is treating you well. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 03, 2024

Dealer has the BEST customer service ever. And my vehicle was completed in a timely matter. More

by GERNICA JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
May 06, 2024 -

Gardena Honda responded

Hi Gernica, thank you for your kind words and 5-star rating! We are thrilled you had a positive experience with us and that your vehicle was completed in a timely manner. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 03, 2024

They’re courteous and get you right in with appt, sometimes without. Nice new customer waiting area and everyone is pretty friendly. My concern is that service dept couldn’t find the exact source of More

by GardenaJack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 06, 2024 -

Gardena Honda responded

Jack, We're happy to see you are satisfied with the service you are provided and you like our new and improved facility. We are disappointed that we've been unable to duplicate this braking noise concern. If this noise persists, please call me directly at 424-340-9120 and we will try our best to continue to pinpoint it. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

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