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Gardena Honda - Service Center

Gardena, CA

4.6
1,537 Reviews

1,537 Reviews of Gardena Honda - Service Center

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December 26, 2024

Very unorganized appointment. I had to wait over 30 minutes after I canceled my appointment just to get my car back when it was sitting right in front of me. No one would pull it More

by Isaac Hussaini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale
Dec 27, 2024 -

Gardena Honda responded

Isaac, It's extremely discouraging to see you've faced numerous issues here and it took this long to return your vehicle to you at your last visit. There are clearly improvements that must be made here in our service department, which is why I'd like the opportunity to speak with you further about your experiences here. When you have a moment, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 26, 2024

Bad My appointment was at 9:15 I left at 1:30 too much time wasted I was not happy with that appointment More

by myrnawin1970
Recommend Dealer
No
Dec 27, 2024 -

Gardena Honda responded

Myrna, Your time is valuable and we're disappointed to see it took this long to complete an oil change. When you have a moment to speak, please call me directly at 424-340-9120, as I'd like to learn more about when you stopped by, so I can look into what caused this delay. I hope to hear from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 26, 2024

Very efficient and quick service. Friendly staff and very clean and comfortable environment. Highly recommend the Gardena location! More

by DANIAGARCIA2434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Quintanilla
Dec 27, 2024 -

Gardena Honda responded

Thanks for the fantastic review, Dania! We're thrilled to hear you had such a positive experience with our team and enjoyed our space. Your recommendation means a lot to us, and we look forward to seeing you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 25, 2024

Gracias por el servicio que le hicieron a mi carro y por la atención amable del Sr. Jairo More

by MIGUELMARTINP63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
Dec 26, 2024 -

Gardena Honda responded

Hola Miguel, gracias por la fantástica reseña! Estamos encantados de saber que tuvo una gran experiencia con nuestro servicio y el Sr. Jairo. Su satisfacción es nuestra prioridad y esperamos poder servirle nuevamente en el futuro! Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

December 25, 2024

The service was quick, and the customer service was friendly. Extremely professional and made you feel like family at home. More

by prusso76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will, Art, Mario
Dec 26, 2024 -

Gardena Honda responded

Thanks for the kind words! We're thrilled to hear you enjoyed our quick service and friendly atmosphere. It's our goal to make everyone feel at home. We appreciate your support and look forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 24, 2024

Very pleased with the service. Dale was on top of everything communication is very important which he kept 100% More

by ARAZELI1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Dec 26, 2024 -

Gardena Honda responded

We're thrilled to hear you had such a positive experience with Dale. Great communication is key, and it's wonderful to know he delivered. We appreciate your support and look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Dec 26, 2024 -

ARAZELI1962 responded

I’m very happy to have met Dale. Dale has excellent communication skills. I will not go to any other place but Gardena Honda.

December 23, 2024

My service advisor, Mike, was very helpful. It took less time than expected. Although the persons while I was looking at accessories was not very helpful my overall experience was good More

by crhall179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 26, 2024 -

Gardena Honda responded

We're happy that despite your experience with our accessories person, you still had a quality experience with the help of Mike. We appreciate you choosing us here for your Honda needs and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 23, 2024

Honda service department is always excellent, I never have an issue with anyone! They are alway friendly and helpful. I would recommend to everyone, for A1 service, no other dealership service will do fo More

by sonigarcia.sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin, Alexis
Dec 26, 2024 -

Gardena Honda responded

We're thrilled to hear about your positive experiences with our service department. Our team strives to provide exceptional support, and your recommendation means a lot. We look forward to continuing to serve you with A1 service! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 23, 2024

I have been dealing with you for many years and have been satisfied with the services l have received. More

by JKIRKSEY1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Dec 26, 2024 -

Gardena Honda responded

We’re thrilled to hear you’ve been satisfied with our services over the years! Your loyalty means a lot to us, and we’re always here to support you. If there’s anything we can do to make your experience even better, just let us know! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 22, 2024

I’ve been a loyal customer for years and i like the way they perform the maintenance services to my car..Khaled was honest in explaining what’s going on.. More

by VONSILAPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalen Assayyed and the service crews
Dec 23, 2024 -

Gardena Honda responded

We truly appreciate your loyalty and kind words! It's great to hear that Khaled provided clear and honest service. We’re committed to keeping your car in top shape and look forward to continuing to serve you! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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