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Gardena Honda - Service Center

Gardena, CA

4.6
1,579 Reviews

1,579 Reviews of Gardena Honda - Service Center

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December 23, 2024

Honda service department is always excellent, I never have an issue with anyone! They are alway friendly and helpful. I would recommend to everyone, for A1 service, no other dealership service will do fo More

by sonigarcia.sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin, Alexis
Dec 26, 2024 -

Gardena Honda responded

We're thrilled to hear about your positive experiences with our service department. Our team strives to provide exceptional support, and your recommendation means a lot. We look forward to continuing to serve you with A1 service! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 23, 2024

I have been dealing with you for many years and have been satisfied with the services l have received. More

by JKIRKSEY1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Dec 26, 2024 -

Gardena Honda responded

We’re thrilled to hear you’ve been satisfied with our services over the years! Your loyalty means a lot to us, and we’re always here to support you. If there’s anything we can do to make your experience even better, just let us know! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 22, 2024

Very happy with the service provided! Thank you to Service advisor Art J. For making the recall situation happen! More

by aoribello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Jaregui
Dec 23, 2024 -

Gardena Honda responded

We're thrilled to hear you had a great experience with Art J. and our service team. Your satisfaction is our priority, and we appreciate your kind words! Looking forward to assisting you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 22, 2024

I arrived 15 minutes before my 8am appointment and the Service area was busy. Representative offered to order a Lyft to take me home and bring me back. Took a long time to do recall job and check on the s More

by KEALAPAUOLE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan, Dale C
Dec 23, 2024 -

Gardena Honda responded

We appreciate your patience and your feedback. If services are going to take longer than expected, we must do a better job of informing our guests of this. We will be using your experience as a learning opportunity and we look forward to providing you with the 5-star service you deserve at your next visit. See you then. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 22, 2024

I’ve been a loyal customer for years and i like the way they perform the maintenance services to my car..Khaled was honest in explaining what’s going on.. More

by VONSILAPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalen Assayyed and the service crews
Dec 23, 2024 -

Gardena Honda responded

We truly appreciate your loyalty and kind words! It's great to hear that Khaled provided clear and honest service. We’re committed to keeping your car in top shape and look forward to continuing to serve you! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 21, 2024

Even though the dealership’ was extremely busy when I dropped my car off for service, my service person who checked my vehicle in for the Recall repair was very courteous and ordered a Lyft driver to pic More

by roaringlion08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Dec 23, 2024 -

Gardena Honda responded

Thank you for your fantastic feedback! We're glad to hear our team provided excellent service despite the busy day. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 21, 2024

I did not wait for a long time it only lasted a little over an hour and they don’t force you to have any maintenance except for the one you ordered but they recommend some maintenance that’s needed in you More

by Lyrad24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
Dec 23, 2024 -

Gardena Honda responded

We're glad to hear you had a positive experience and appreciated our approach to maintenance. We aim to keep things efficient while ensuring your car gets the care it needs. Your feedback means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 21, 2024

Too long to complete service. More than 5 hours waiting is unacceptable for oil change and recall service More

by Aura565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Dec 23, 2024 -

Gardena Honda responded

We're disappointed to see you were dissatisfied with the time it took to complete your recent services. We value your opinion and satisfaction, so should you like to discuss your recent visit in further detail, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 21, 2024

Waited quite awhile till I flagged someone down . Waited a while when service was completed More

by NT
Recommend Dealer
Yes
Employees Worked With
N/a
Dec 23, 2024 -

Gardena Honda responded

Your time is valuable and we must do a better job of accommodating you more promptly. We appreciate you bringing this to our attention and we will be addressing this with our team. We look forward to taking care of you in a more timely manner at your next visit and we hope you have a Happy Holidays. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

December 20, 2024

Took my car in for a routine oil change and tire rotation and got matched with Alexis Q. Beyond his great communication skills and friendliness, he was knowledgeable and let me know of a recall for my car th More

by Makotokotani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Q
Dec 23, 2024 -

Gardena Honda responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Alexis. Our team strives to provide top-notch service, and it’s great to know we hit the mark. We look forward to welcoming you back for your next visit! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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