Gardena Honda - Service Center

Gardena Honda responded

We’re thrilled to hear you had a positive experience. Benny and the team strive to provide top-notch service. Your feedback means a lot to us! Looking forward to seeing you again soon. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Lilian, thank you for your kind words! We're thrilled to hear you had such a positive experience with our team. Providing respectful and professional service is our top priority, and your feedback means a lot to us. We look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thanks for the great feedback, Mr. Sanyu! We're glad you found our service timely and informative. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Linda, We always want to be as accommodating as possible, which is why we appreciate you bringing these concerns to our attention. We have offered you a loaner vehicle, so you don't have to wait in our waiting room. You declined this offer, but should you change your mind, please call me directly at 424-340-9120. Thank you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

lindamosley0 responded

I had not spoken with anyone regarding a loaner vehicle! I just learned from a random message in my voicemail a few days ago. I was called from a random number which was not identified as Gardena Honda on the caller ID and was left a message requesting my drivers license and insurance information. I have not spoken to a person since I came in last. I asked you to call me and you continued to text me so that I can get this situation addressed as soon as possible. You’re stating that I declined a loaner but with whom? I have not spoken to anyone. However, I prefer do to wait for my vehicle within the initial 2-3 hour window that you initially promised. I do not trust leaving my vehicle for an extended period of time. Had you called me, I would have explained why. As I said before, it’s too much to type. I am still sick from the cat hair being in my vehicle which should have been extensively detailed prior to purchase. Especially considering that it was labeled “CERTIFIED PRE OWNED”. Additionally, there is still a piece missing from my rear passenger door, the USB port keeps malfunctioning, I’m getting air intake and rattling from the front driver window and the front passenger window makes a noise and there is something wrong with the right windshield wiper. I will try to call you at the number you posted but I will not keep texting back and forth.

Gardena Honda responded

Jorge, We're happy that overall, you had a quality experience and Dale was very upfront and transparent about everything. We appreciate you choosing us here for your Honda needs and we look forward to assisting you again in the future. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Gardena Honda responded

Thanks for the fantastic review! We’re thrilled to hear you had a great experience with our team. Helping you find the perfect car is what we love to do. Enjoy your new ride! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thanks, Susana! We're thrilled to hear you had a great experience and found our team helpful. Providing clear information and support is our priority, and we look forward to assisting you with your vehicle's needs in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thanks for the fantastic review! We're thrilled to hear that you've been with us for over a decade and that our service consistently meets your expectations. We appreciate your loyalty and look forward to serving you for many more years to come! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Tiffany, we're thrilled to hear you had such a positive experience! Our team is dedicated to understanding your needs and ensuring you feel supported throughout the process. Thank you for your kind words; we look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Ryan, Thank you for taking the time to speak with me about your experience. We appreciate you updating your review and I'm here to help should you need anything else. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com