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Gardena Honda - Service Center

Gardena, CA

4.6
1,534 Reviews

1,534 Reviews of Gardena Honda - Service Center

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September 06, 2024

Everyrtime I come to get my car serviced everyone is courteous, polite, respectful and willing to help. More

by KECIA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Sep 09, 2024 -

Gardena Honda responded

Thank you for your fantastic feedback! We're thrilled to hear you consistently experience courteous and respectful service. Our team works hard to ensure every visit is a positive one. We look forward to seeing you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 06, 2024

Everyone here is amazing! If you ever need any service done Jairo is your guy! More

by JESSICAVAZQUEZ222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza
Sep 09, 2024 -

Gardena Honda responded

Thanks, Jessica! We’re thrilled to hear you had such a positive experience. Jairo is indeed fantastic, and we’re lucky to have him on our team. Your support means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 06, 2024

Horrible customer service from the service representative, very unprofessional in his demeanor and approach to assisting me with the needs for my car. More

by Nishathadiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 13, 2024 -

Gardena Honda responded

Providing quality service is our top priority and it's discouraging that's not what you've received. When you have a moment to speak, I'd like to learn more about this negative experience with a member of our team. Please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

September 04, 2024

They did not fix what I wanted and fix what they wanted to fix, they need to test drive the car with the customer and let the customer show them what’s wrong More

by STKITTS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Sep 13, 2024 -

Gardena Honda responded

We're disappointed we were unable to duplicate this concern. If this concern persists, please call me directly at 424-340-9120 and I will be glad to schedule a time for you to drive your vehicle with our technician. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

September 04, 2024

Prompt and courteous service. In and out within two hours and everyone was so accommodating and helpful. Thank you! More

by LEECAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot sorry
Sep 05, 2024 -

Gardena Honda responded

Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed your experience and that our team provided prompt and courteous service. Your satisfaction is our priority, and we look forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 03, 2024

Very good service. Excellent customer service. Service rep was very knowledgeable and willing to give input when needed More

by BONNIE_TIANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Sep 04, 2024 -

Gardena Honda responded

Thanks, Bonnie! We’re thrilled to hear you had a positive experience with our team. Our reps strive to provide helpful and knowledgeable service. We appreciate your feedback and look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 03, 2024

I was very disappointed. I paid for my tires to be rotated as part of the service, made the agent helping aware that the previous time it was overlooked and surprise surprise More

by escobar80rsx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo
Sep 11, 2024 -

Gardena Honda responded

It's vital we are providing accurate service here and it's discouraging that has not happened. We have addressed this with our service team and should you like to discuss this any further, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

September 03, 2024

Unsatisfactory service, had to return due to tire signal coming on after VIP service. On top of that service was not done adequately, my battery went out come to find out it was weak. Had they tested I wo More

by MICHELLETHOMASS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Alexis C
Sep 11, 2024 -

Gardena Honda responded

Michelle, We're disappointed that you were inconvenienced and you had to return. We'd like to learn more about where we fell short, so we can address this with our team and make sure that we are better serving our guests. Please call me directly at 424-340-9120 at your convenience. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

September 02, 2024

Chris is great! I always ask for him because he provides great service by accommodating my needs and what I can afford. Thanks Chris! More

by monijuliana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 03, 2024 -

Gardena Honda responded

Thank you for your wonderful review! We're thrilled to hear that Chris has consistently provided you with excellent service. Your satisfaction means a lot to us, and we look forward to continuing to meet your needs! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

September 02, 2024

The people that work at the dealership are nice and friendly. They make sure you leave with a nice new car.. More

by MS.RONISHA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheek, will,
Sep 03, 2024 -

Gardena Honda responded

Thanks for your feedback, Ronisha! We're glad to hear you enjoyed the friendly service at our dealership. Our team is dedicated to ensuring you drive away happy. We appreciate your support and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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