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Gardena Honda - Service Center

Gardena, CA

4.6
1,538 Reviews

1,538 Reviews of Gardena Honda - Service Center

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August 21, 2024

Art always takes care of me when I go . The staff is friendly and everyone makes it an easy experience. More

by Katrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Aug 22, 2024 -

Gardena Honda responded

Hi Katrina, thank you so much for your kind words! We are thrilled to hear that Art and our staff provided you with excellent service. We strive to make every visit easy and enjoyable for our customers. We appreciate your feedback and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 21, 2024

Tried charging me for warranty covered work. Went to other dealer and got it covered through warranty. More

by Ramirez040803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis
Aug 29, 2024 -

Gardena Honda responded

We can understand your disappointment and would like to learn more about why you were told this would not be covered under warranty. At your convenience, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

August 21, 2024

Very disappointed. Service adviser wanted to charge me $1200 for a starter that wasn’t even the problem. Spoke with Navy who was the service advisor manager and still h More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana,Navy
Aug 29, 2024 -

Gardena Honda responded

Don, We appreciate you sharing your concerns. If you've still not been able to speak with Navy, please call me directly at 424-340-9120 and I will be happy to assist you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

August 21, 2024

Great service. Would recommend. Waiting area was very clean. Service team was polite. Service duration was okay. More

by Pocholo razon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Aug 22, 2024 -

Gardena Honda responded

Thank you for taking the time to share your positive experience with us! We're thrilled that you found our service team polite and the waiting area clean. We appreciate your recommendation and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 21, 2024

The attendants were very helpful and overall it was a smooth, pleasant process. I would come back again More

by alvaraud90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anayanci Sandoval
Aug 22, 2024 -

Gardena Honda responded

Thank you for your kind words! We're thrilled to hear that you had a smooth and pleasant experience with our attendants. We look forward to welcoming you back again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 21, 2024

The service department staff were friendly, professional, and efficient. Jairo Baeza took the time to thoroughly explain what my vehicle needed and answered all of my questions without any rush or pressure. More

by Teetab09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza
Aug 22, 2024 -

Gardena Honda responded

Thank you so much for sharing your positive experience with our service department and Jairo Baeza. We're thrilled to hear that you found our staff to be friendly, professional, and efficient. We strive to provide excellent customer service and we're glad we could meet your expectations. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 20, 2024

Me gusta que hacen su trabajo bien y rapido y siempre están disponibles para cualquier duda que tenga uno. More

by CESAROD82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
Aug 22, 2024 -

Gardena Honda responded

Hola César, gracias por tus amables palabras! Nos esforzamos por brindar un servicio eficiente y una excelente atención al cliente. No dude en comunicarse si tiene más preguntas o necesita ayuda. Apreciamos sus comentarios y esperamos poder servirle nuevamente en el futuro! Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

August 20, 2024

The transmission on my 2015 crv with 56k miles failed. The dealership was very unhelpful: first they missed diagnosed the problem and charged me 500 buck to replace a hose that didn’t need replacing. Se More

by nehalmeister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis
Aug 28, 2024 -

Gardena Honda responded

We're discouraged that you've been dissatisfied with your experience here at our service department. Should you like to discuss any of these concerns further, please feel free to call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

August 20, 2024

Ana was awesome, provided excellent customer service. Had to take car back to dealership due to scraping sound. It was immediately resolved. More

by rtowns37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Aug 21, 2024 -

Gardena Honda responded

While disappointed you had to return due to this scraping sound, we're pleased to see we were able to get this concern resolved immediately. We appreciate both your business and your feedback and we look forward to seeing you at your next visit. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 20, 2024

Excellent dealership that we have been going to for many years. We bought a new 2014 Pilot and 2 new CRVs (2014 and 2022) from them and have consistently received excellent service. Arturo Jaragei is the b More

by DEDEMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Jarejie
Aug 22, 2024 -

Gardena Honda responded

Thank you so much for your continued loyalty! We are thrilled to hear about your positive experiences with our dealership and Arturo in the Service Department. We appreciate your kind words and look forward to serving you for many more years to come! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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