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Gardena Honda - Service Center

Gardena, CA

4.6
1,592 Reviews

1,592 Reviews of Gardena Honda - Service Center

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August 20, 2024

The transmission on my 2015 crv with 56k miles failed. The dealership was very unhelpful: first they missed diagnosed the problem and charged me 500 buck to replace a hose that didn’t need replacing. Se More

by nehalmeister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis
Aug 28, 2024 -

Gardena Honda responded

We're discouraged that you've been dissatisfied with your experience here at our service department. Should you like to discuss any of these concerns further, please feel free to call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

August 20, 2024

Ana was awesome, provided excellent customer service. Had to take car back to dealership due to scraping sound. It was immediately resolved. More

by rtowns37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Aug 21, 2024 -

Gardena Honda responded

While disappointed you had to return due to this scraping sound, we're pleased to see we were able to get this concern resolved immediately. We appreciate both your business and your feedback and we look forward to seeing you at your next visit. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 20, 2024

Excellent dealership that we have been going to for many years. We bought a new 2014 Pilot and 2 new CRVs (2014 and 2022) from them and have consistently received excellent service. Arturo Jaragei is the b More

by DEDEMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Jarejie
Aug 22, 2024 -

Gardena Honda responded

Thank you so much for your continued loyalty! We are thrilled to hear about your positive experiences with our dealership and Arturo in the Service Department. We appreciate your kind words and look forward to serving you for many more years to come! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 20, 2024

Me gusta que hacen su trabajo bien y rapido y siempre están disponibles para cualquier duda que tenga uno. More

by CESAROD82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
Aug 22, 2024 -

Gardena Honda responded

Hola César, gracias por tus amables palabras! Nos esforzamos por brindar un servicio eficiente y una excelente atención al cliente. No dude en comunicarse si tiene más preguntas o necesita ayuda. Apreciamos sus comentarios y esperamos poder servirle nuevamente en el futuro! Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

August 19, 2024

It has been the best experience I’ve had with a Honda dealership, ever. I could not afford an entire diagnostic, but I knew the specific possibilities of the issue I was experiencing my fans were not wor More

by virnawsantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Cockerille, Navy Chiem
Aug 20, 2024 -

Gardena Honda responded

Thank you so much for sharing your detailed feedback about your recent visit to our dealership. We are thrilled to hear about your positive experience with our team and the service you received. We appreciate your kind words and look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 19, 2024

Art is a helpful and easy to deal with service writer. .. Always makes my visit easy and gives great customer service! More

by BOBBYBLAND20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Aug 20, 2024 -

Gardena Honda responded

Hi Bobby, thank you so much for your kind words! We're glad to hear that Art provided you with excellent customer service. We strive to make every visit as easy and pleasant as possible for our customers. We appreciate your feedback and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 19, 2024

Very good service let me know exactly what car was do for how much it was going to be and how long it would be ready In More

by Jeang2310@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Aug 20, 2024 -

Gardena Honda responded

Hi Jean, thank you for your positive feedback! We are delighted to hear that you had a great experience with our service. Providing clear communication and transparency is a top priority for us. We appreciate your support and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 18, 2024

The service rep Will was very helpful. He gave me the information I needed to make decisions about the type of service I needed for my vehicle. I really appreciated also that he didn’t pus More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Aug 19, 2024 -

Gardena Honda responded

Thank you so much for sharing your experience with Will. We're thrilled to hear that he provided you with the information you needed in a helpful and respectful manner. We appreciate your feedback and look forward to assisting you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 18, 2024

Great service overall. Salesman, sheik, is the guy to go to !! They will help you get your car. More

by JESSYD0323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik
Aug 19, 2024 -

Gardena Honda responded

Hi Jessy, thank you for your kind words! We're thrilled to hear that Sheik provided you with great service. We appreciate your feedback and look forward to assisting you in the future. Enjoy your new car! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 18, 2024

I always receive great and fast service at this location. Always have coupons that helps especially in this economy where you can barely make ends meet. More

by MURRAYJASMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann
Aug 19, 2024 -

Gardena Honda responded

Hi Jasmin! Thank you so much for your kind words and 5-star review! We're thrilled to hear that you've had a positive experience with our service and that you enjoyed our coupons. We appreciate your support, and we look forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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