1,618 Reviews of Gardena Honda - Service Center
I bought this car at this dealership in 2012. It's the only place I brought this car for maintenance. I noticed that there has been a complete overhaul of the facilty and its quite lovely and cus It's the only place I brought this car for maintenance. I noticed that there has been a complete overhaul of the facilty and its quite lovely and customer friendly. I'm always greeted professionally and pleasantly. I trust that them to properly service my car. I'm not happy that I almost never leave with service that I didn't expect or plan for. It becomes quite expensive. I will say that I appreciate the discounts applied when mentioned. However, because I'm a woman who drives quite a bit. I always feel obligated to get work done that may not necessarily need to be done at the time. I'm never forced, but I don't feel comfortable not getting the work. Still, I will continue to take my car there because I have, with their expertise, have managed to keep my car running very well. More
"I recently visited this Honda dealership for an oil change, and the experience was extremely disappointing. After leaving, I realized my keys were missing and returned to the dealership. As a wheelchai change, and the experience was extremely disappointing. After leaving, I realized my keys were missing and returned to the dealership. As a wheelchair user, I needed assistance getting out of my car. I informed the car technician nearby, but he completely ignored me and walked away, leaving me stranded with no way to access my wheelchair. It's disheartening to be treated this way, especially as a disabled person. When I reported the incident to his supervisor, Christian Guerrero, I was assured that he would address the issue. However, I observed the technician laughing during their conversation, which made it clear that my complaint wasn't taken seriously. I finally escalated the matter to the main manager, who seemed to genuinely care and took my complaint seriously. It's unacceptable for a company as large as Honda to treat disabled customers this way. This experience has left me questioning their commitment to customer care." More