Garlyn Shelton Mazda of Temple

This is a worthless excuse for a dealership, populated by worthless excuses for human beings who sell lemon cars and screw people over. Avoid Garlyn Shelton like the plague. Barely more than a month ago, worthless excuses for human beings who sell lemon cars and screw people over. Avoid Garlyn Shelton like the plague. Barely more than a month ago, I bought a 2024 CX-90 from them with only 13,000 miles. Within days, it revealed a critical electrical system failure which killed the battery and left my wife stranded with our two young children in the blazing summer sun. We got it to the service department, and they just replaced the battery under factory warranty, without even bothering to check for other causal electrical problems. The problem has reoccurred several times, and has had to be taken to University Mazda Waco for service a further three times, and the electrical issues still aren’t fixed. It’s been in the shop more days than we’ve actually gotten to use this pile of garbage, and there’s still no remedy in sight. We've owned this stupid thing barely more than 30 days, but have only actually gotten to use it probably 1-2 weeks worth of that timeframe. We contacted Garlyn Mazda to ask them to make it right, whether by actually fixing the car or taking it back and refunding our money, or something. ANYTHING. They essentially told us to kick rocks, that they wouldn’t do anything for us, that they didn’t care that they sold us a defective car, and they weren’t required to behave ethically and do the right thing for a clearly wronged customer so they're choosing not to. Beyond unacceptable. TLDR: Garlyn Shelton Mazda‘s worthless xxxxxxxx sold us a total lemon, then failed to service it adequately under warranty, and now refuse to do anything whatsoever to make it right. Don't buy Mazdas, and don't do any kind of business with Garlyn Shelton. More

Effective,friendly, understanding They took the time to help me what I needed and were not pushy. help me what I needed and were not pushy. More

Eric was amazing sales person he helped me and my wife get into an awesome car we love. get into an awesome car we love. More

After much thought, I do not believe that I got a fair price for the condition of the vehicle after getting it home. A chip in the windshield, bald tires, no spare key these items alone cost me over a tho price for the condition of the vehicle after getting it home. A chip in the windshield, bald tires, no spare key these items alone cost me over a thousand dollars! Not to mention the body damage "hail dents panels that need paint.. Verry disappointed that I've got to pay out of my pocket for repairs before my first payment! Also the fact that they fired my salesman and the sales manager upon my return to the dealership. I feel like I got ripped off... More

Friendly staff. Customer service is top notch. The service and sales centers both operate like well-oiled machines. Customer service is top notch. The service and sales centers both operate like well-oiled machines. More

Staff was very friendly and knowledgeable. They listened to what I wanted in a new vehicle and quickly met my needs. Best price and trade in value compared to other dealerships/brands I visite They listened to what I wanted in a new vehicle and quickly met my needs. Best price and trade in value compared to other dealerships/brands I visited during my search process More

Very professional, courteous, worked with me and my timeline as I was relocating to Temple and needed my car on a specific day….would recommend Troy to anyone wanting a positive experience in buying or timeline as I was relocating to Temple and needed my car on a specific day….would recommend Troy to anyone wanting a positive experience in buying or leasing a car!!!! More

Dennis was great! He helped us find exactly what we were looking for within our means. He helped us find exactly what we were looking for within our means. More

Bobby, Eric & Mike were amazing and made purchasing a vehicle for my daughter a breeze! vehicle for my daughter a breeze! More

They were very professional knowledgeable and courteous. I would recommend them to a friend. I think they would be pleased with the experience. I would recommend them to a friend. I think they would be pleased with the experience. More