Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garnet Volkswagen Reading
Leesport, PA
387 Reviews
Filter Reviews by Keyword
By Type
387 Reviews of Garnet Volkswagen Reading
September 27, 2014
Terrible Experience I do NOT recommend buying a car from this dealership. Not only are they not friendly, but they are completely incompetent. My husband spoke to thi I do NOT recommend buying a car from this dealership. Not only are they not friendly, but they are completely incompetent. My husband spoke to this sales team inquiring about a car on their lot. He wanted to get confirmation on the availability of the vehicle to test drive/purchase a DAY in advance of making the hour and forty five minute commute to the dealership. The next day, when we arrived on the lot, we were told (unremorsefully and unapologetically) that they drove that car to a lot 2 hours away THAT morning. Apparently this place doesn't like selling cars. To make matters worse, the manager didn't even come out to apologize or talk to us, nor did our salesman!! They had the guy that drove the vehicle to the other location break the news to us. Terrible customer service and no respect or consideration for their customer's time. I hope this was an unfortunate one-time circumstance for them, because otherwise, I don't know how their business makes a dime! More
by icm609
Employees Worked With
Not worth mentioning
September 25, 2014
Great visit VW of Reading is by far a good dealership to work with when it comes to service. Service staff is friendly and attentive to your needs. During my visi VW of Reading is by far a good dealership to work with when it comes to service. Service staff is friendly and attentive to your needs. During my visit they kept me up to date as to the time it would take to complete my service and offered my refreshments. The dealership has free WIFI and all the comforts that make your visit an enjoyable experience More
by Trainer0615
Employees Worked With
Jason Moyer
September 24, 2014
Service Both Nate and Ally were very helpful in making sure my car was serviced in a timely and professional manner, as well as answering my questions. Both Nate and Ally were very helpful in making sure my car was serviced in a timely and professional manner, as well as answering my questions. More
by rportada79
Employees Worked With
Ally Stout
September 19, 2014
New car I just bought a 2014 Passat and I could not have been happier with the service I received. Jessica Reed was very friendly, professional and easy to I just bought a 2014 Passat and I could not have been happier with the service I received. Jessica Reed was very friendly, professional and easy to work with. All the employees at the dealership were very friendly and I would recommend anyone to how is looking for a car stop by and see Jessica. More
by fgallagher16
Employees Worked With
Jessica Reed
September 14, 2014
Experience with Service I giving this review because Nate was very concerned for me and my car and was very clear to inform me that if my car light comes back on to just "sto I giving this review because Nate was very concerned for me and my car and was very clear to inform me that if my car light comes back on to just "stop in" and will make sure I get the same attention I did today. More
by jax1
Employees Worked With
Helen M. Kurtz
September 12, 2014
Thank you for great service Once more Nate provided great help and service. Thank you for helping me to fix my car problems and accommodating my needs. Great dealership, will def Once more Nate provided great help and service. Thank you for helping me to fix my car problems and accommodating my needs. Great dealership, will definitely recommend. More
by kasia.adilman
September 09, 2014
30 day checkup I was in and out in about a half hour. There was no inconvenience. Fluids were checked and car washed and vacuumed. Everything was great. I was in and out in about a half hour. There was no inconvenience. Fluids were checked and car washed and vacuumed. Everything was great. More
by cwynn677
September 08, 2014
Dennis's review The reason I gave the ratings I gave is because I received a very cordial welcome on my first visit and on all previous visits. This is noteworthy to The reason I gave the ratings I gave is because I received a very cordial welcome on my first visit and on all previous visits. This is noteworthy to me, because I purchased my used VW Routan at the Masano dealership on Route 61. The rattle and seatbelt buckle appear to be fixed. Only VW could and had to fix these issues. More
by djsvwr
September 08, 2014
Replacement Motor. I had to bring my 2012 gti in for some warranty work. And it ended up being that i needed to get a new motor for my car. Everybody that I delt with wa I had to bring my 2012 gti in for some warranty work. And it ended up being that i needed to get a new motor for my car. Everybody that I delt with was very nice and very helpful. Everybody answered all the questions I had and never couldn't answer a question. I also would like to take my hat off for Amber the service mechanic that worked on my car. It is safe to say without a doubt she busted her xxx to get my car done asap. Even though she had to put two different motors in the car. She did it quickly and the car feels and runs better than the day I bought it. So I would like to thank her as well. And I will more than likely be bring my car to the dealership for all service work and be requesting Amber. More
by adambuff
Employees Worked With
Amber
August 31, 2014
Car Purchase and repair to a car The sales person was great to work with. She, Jessica explained everything to us and was very professional. She also helped us with a repair I deede The sales person was great to work with. She, Jessica explained everything to us and was very professional. She also helped us with a repair I deeded to another car and they did a terrific job. This is really an excellent dealership. More
by roger eichlin
Employees Worked With
Repairs Scott, Jessica Reed
