Garnet Volkswagen Reading

At first I was reluctant to take my vehicle to the dealership for the 90,000 mile service and for a check engine light. I knew it would be more expensive because the mechanics are "certified" VW Mecha dealership for the 90,000 mile service and for a check engine light. I knew it would be more expensive because the mechanics are "certified" VW Mechanics which increases the labor rate per hour. Initially I called and talked to someone to arrange for a appointment. I felt like I was getting the run around from that particular individual. I had to call three times to attempt to make the appointment. I got put on hold one time, got a person's voice mail another, and then the line went blank. The next time I was talking to the same individual that was attempting to transfer me at the beginning and now they were attempting to schedule my appointment. The description she gave me seemed like it was only a tire rotation, oil change, and a typical 25 point inspection. The cost was over $200 dollars. I thought there's no way I'm paying that much for that service. So, I attempted to make the appointment for the check engine light, which I had been previously decoded at an Advanced Auto store and I knew it was something to do with the turbo in the car. Again, the explanation of the service was lacking and the price didn't seem reasonable. But I wanted the work to get done right and agreed to the appointment. After thinking it over for about ten or fifteen minutes I decided I'd just take it to my local garage and hope they would be able to trouble shoot the check engine light and also perform the necessary inspections for the 90,000 mile service. So I called back to cancel the appointment. I didn't want to talk to the individual who scheduled my appointment. So, I talked to the administrative assistant. She attempted to transfer me to the individual I had talked to before. Luckily that individual did not pick up. She then asked what she could help me with and I told her I wanted to cancel my appointment. She asked if there were any problems and I recanted what had just transpired with the individual I had previously talked to on the phone. She immediately went into damage control and asked me to reconsider. If I would talk to Nate Krick, the service advisor, he'd be able to give me a detailed breakdown of the service. I was transferred over to Nate and he did give me a detailed breakdown of the service to be performed for both the 90,000 mile service and the check engine light which justified the cost of the service. He also said that he would work with me on the cost of the service for the check engine light, depending on what they found. Nate also apologized for the run around I got earlier. Feeling placated, I made the appointment and brought my car in on the scheduled day. I waited in the lobby for the work to be completed. It took about three hours. I walked around the lot to see what the new vehicles looked like, got a complimentary cup of coffee, bought a snack at the snack machine and watched tv on my iPad, hooked up to there WiFi. Periodically, Nate would stop by to update me on the progress of the work and ask if I needed anything. The administrative assistants also periodically asked if they could get me anything, which was very nice. Finally, the work was all complete, except for the check engine light. The piece that they needed to complete the work wasn't on site and needed to FedEx'ed over the next day. Rather than making me take the car home and then bring it back the next day, Nate offered to give me a loaner car, leave my car there and have it worked on as soon as the part arrived the next day. Nate said he'd call me when the work was done and I could come pick up the car. I thought that was very thoughtful on his part. I got the call the next day and went to pick up my car. Nate went over all the work that had been done and also worked with me on the cost of the repair. I felt it was a fair charge. As long as I'm able to get a detailed explanation of why something is costing a certain amount, I'm alright with paying it and will continue to bring my car back to this dealership. Thanks Nate! More

Pleased with the overall experience at Volkswagen Reading. We looked around and found that the car we selected is the right fit for our needs. Reading. We looked around and found that the car we selected is the right fit for our needs. More

Service was completely, courtesy wash was done crappy. The car was still dirty after the wash. Vehicle was put out front and I stood around waiting for additional time while service advisor never came to The car was still dirty after the wash. Vehicle was put out front and I stood around waiting for additional time while service advisor never came to advise me that the car was done.. More

Upon entering your dealership I went to the wrong location for service, a technician who I didn't get his name was exceptionally friendly and guided me to the correct location. When I entered the ser location for service, a technician who I didn't get his name was exceptionally friendly and guided me to the correct location. When I entered the service area a woman at the Audi desk personally walked with me to the VW desk and everyone was so welcoming! Today more often as a customer I find that I am treated as a hassle, this certainly was not the case here. Nate who took my information was beyond what I expected. His eagerness to make my experience as hassle free as possible was impeccable. The attitude he had about VW and the way he listened to my concerns was something rare. He truly is an asset to VW of Reading and should be told. Thanks for a wonderful experience!! More

best experience ever.. TIm help me with everything I needed, great humor and great personality...would buy again from here... great knowledge on the audi q5, answers all my questions... needed, great humor and great personality...would buy again from here... great knowledge on the audi q5, answers all my questions... More

The great staff, with its amazing efforts and help, made the overall experience something that far exceeded my expectations of buying my first new car. the overall experience something that far exceeded my expectations of buying my first new car. More

Excellent & very helpful with everything. I would recommend to anyone needing a car.Alicia is so knowledgeable. She went above and beyond to fix a problem that was missed on my used Beetle. She is ve recommend to anyone needing a car.Alicia is so knowledgeable. She went above and beyond to fix a problem that was missed on my used Beetle. She is very nice to deal with, friendly. More

Chris Brown is an excellent salesperson. I knew after the first ten minutes of talking to Chris that I could buy a car from this guy. He made my wife and me feel real comfortable right from the get go. Chris first ten minutes of talking to Chris that I could buy a car from this guy. He made my wife and me feel real comfortable right from the get go. Chris was kind, courteous, and very knowledgeable about the car that I was interested in. Chris made me feel at ease on my test drive. And before we went out on the test drive, he showed my wife and me everything we needed to know about the vehicle. And by the way, after we bought the Jetta Sportwagon, Chris went over everything once again, which I thought was fantastic. In closing my wife and I had a wonderful experience buying a new car and Chris is the main reason. I hope the service I get at this dealership is just as good. More

Fantastic, swift, convenient service was the call of the day. Nate was welcoming and accommodating to my time needs. While at the dealership, I enjoyed a quick chat with Chris Brown the sales representati day. Nate was welcoming and accommodating to my time needs. While at the dealership, I enjoyed a quick chat with Chris Brown the sales representative. Again, very personable and attentive. My vehicle was conveniently parked after it was serviced and washed. More

My experience working with Chris was absolutely fabulous!!! He was very knowledgeable about the car that I was interested in and presented the information in a clear and concise matter. Working w fabulous!!! He was very knowledgeable about the car that I was interested in and presented the information in a clear and concise matter. Working with him was very easy and comfortable and the process was quick and easy. After purchasing the vehicle, he took the time to explain every single detail about the car before I drove it off of the lot. I highly recommend working with Chris for a smooth and easy car purchase experience. More