Garnet Volkswagen

Great group of people at Garnet VW! Jordan and the rest of the team were great in helping me surprise my wife with her first new car. She loves her Golf Wolfsburg almost as much as I lo Jordan and the rest of the team were great in helping me surprise my wife with her first new car. She loves her Golf Wolfsburg almost as much as I love my Golf Sportwagen. Great people. Great service. More

Wonderful Experience Buying my new car was slightly unexpected and I felt very unprepared. However, I fell in love with my new purchase and the team at Garnet made the buy Buying my new car was slightly unexpected and I felt very unprepared. However, I fell in love with my new purchase and the team at Garnet made the buying process really simple. Jordan was fantastic and even started the paperwork with me while I was away. They accommodated my schedule, and had the car sparkly clean waiting to be picked-up. I had no problems trading in my old car, and they even found more incentives for me to cash in on! I love my new car, and unfortunately I don't foresee myself having to buy a new car for a very long time, but if I do I will absolutely be returning to Garnet VW. More

Ryan was the best car salesman I've ever dealt with I worked with Ryan to try to get a new Atlas. He worked diligently to try to find one in our area so we did not have to order one (we wanted it sooner I worked with Ryan to try to get a new Atlas. He worked diligently to try to find one in our area so we did not have to order one (we wanted it sooner than it would arrive with an order). Ryan was incredibly responsive to our questions and helpful in the search. He was professional and courteous at all times. Ultimately, Ryan found us a car that matched our spec but was unable to bring it to Garnet. He did something I found shocking in today's world with commissions as they are, he actually told us about the car and which allowed us to purchase the car we wanted (from another dealer) even though it cost him a sale. He truly cared more about ensuring that we got what we wanted rather than trying to get a commission check. I would highly recommend working with Ryan to anyone that is interested in purchasing a new car. More

Undewhelming Experience for used car So, here is my underwhelming review of Garnet Volkswagen. My Mom has been looking around for a car for herself, last week we came across a 2013 VW So, here is my underwhelming review of Garnet Volkswagen. My Mom has been looking around for a car for herself, last week we came across a 2013 VW Tiguan listed at $12,553, 99,983 miles. Here is the timeline/story..... Emailed for the "e-price" came back at $9962.00 We went in Thursday night to see and drive the vehicle, as we were looking at it we asked some questions about it, specifically what they had done to it and the reliability of the turbo. Salesman said they did an oil change and tires, he did not mention any other service. As with any turbo it could go at any time, nature of the beast, but he did say it would not look good on their business if it went out not long after purchase, turbo is around $1800 to replace. Went on the test drive all went well and it drove nice. We went in the dealership and talked to the used car manager, asked again about the turbo and just chatted. We went home and my Mom asked me about the fluid maintenance, transmission, coolant, and differential and when they had been done, By 99k miles they need to be done or have record of when they were completed. We also wanted to know when the last brake fluid flush and when the Haldex Clutch oil was changed. I emailed the salesman and he got back to me Friday morning and they had no record of the transmission, coolant, and differential being flushed, I asked if they would be doing those before a purchase, he said no, we would have to pay $685.00, I did not agree with that logic. The brake flush and Haldex Clutch oil change were not acknowledged, They are part of the 90k and 100k mile services. After a couple emails and after asking maintenance questions, the salesman all of a sudden comes out and says they made an error in the email price of $9962, they confused it with another car, but would honor it. So I called the used car manager we met Thursday night and tried to explain my point of view, he didn't really want to hear it and tried to say they put $2000 into the vehicle already, he mentioned tires, oil change, and something with a cover, maybe timing, but that was it, $2000 for that seems high, he also told us they are in it at $10,700 and are losing money. I did mention the conversation we had outside with the salesman regarding the turbo and the "good for business" comment, he did not really care about that. So I asked the used car manager why didn't the salesman come out right away and say "hey we made an error on the eprice, but will honor it", I was told they did not want to give us too much info. I told him we would be in Saturday to look at it again after my Mom was done work, unfortunately she got done late and we did not make it in, but I emailed the salesman Saturday night, to this moment I have yet to be emailed back. They did lower the car to $11,962 I believe Friday morning from the original $12,553. The car is not listed on the website any longer, so I am assuming they sold it Saturday morning for more and have just blown us off. So in the end, my take was they may have misquoted the eprice, would honor it, but would not do any service over and above what they needed to do to sell it, to me I would want a used car to go out with it being up to date with service, apparently they just want to sell it and have the customer pay for the services. Sorry I do not want to be blindsided with those costs after a purchase from a local dealer who is supposed to be reputable, this is not a "Buy here, pay here" place. More

Excellant experience I purchased a Pre-Owned BMW X1. Called ahead and at arrival the vehicle was waiting to be presented. Casey and Margot made the sales process extremely I purchased a Pre-Owned BMW X1. Called ahead and at arrival the vehicle was waiting to be presented. Casey and Margot made the sales process extremely easy. Highly recommend not only this dealership but Casey. More

Best Dealership Hands Down Today I purchased my second car from Garnet and I can honestly say their sales team is the best. We were treated like family and taken care of complet Today I purchased my second car from Garnet and I can honestly say their sales team is the best. We were treated like family and taken care of completely. From start to finish the process was smooth and without aggravation. We will definitely be back! More

I love my new GTI This is been the most enjoyable car buying experience I’ve had. Jordan was so easy to deal with, extremely knowledgeable, not pressuring, and definit This is been the most enjoyable car buying experience I’ve had. Jordan was so easy to deal with, extremely knowledgeable, not pressuring, and definitely went the extra mile with getting me settled into my new car. Thanks! More

Buyers beware If you want to be lied to and ripped off this is the spot! Andy the manger is a total liar and will lie to fool you into a deal! Go to any other vw If you want to be lied to and ripped off this is the spot! Andy the manger is a total liar and will lie to fool you into a deal! Go to any other vw dealer and it would be an improvement! This place appears to be cool but that’s a mirage once they have you money it’s all down hill from there! More

A+ People and A+ service This place is awesome! I told them what I had to work with and I left with a 2017 Jetta. They know their VW's... The lounge was great for my kids and This place is awesome! I told them what I had to work with and I left with a 2017 Jetta. They know their VW's... The lounge was great for my kids and my sales rep made everything go super quick. More

2017 Golf Alltrack purchase I contacted the dealership by phone since they had a rare 6 speed manual 2017 Golf Alltrack in stock. Jordan took the car and sheparded me thru a very I contacted the dealership by phone since they had a rare 6 speed manual 2017 Golf Alltrack in stock. Jordan took the car and sheparded me thru a very easy purchase of this car. I took Amtrak down from Boston and Jordan was waiting for me when I emerged from the Wilmington RR station. A quick 10 minutes ride over the the dealership and a very smooth transaction followed by 10 minutes of how all the controls and features work and then I was on my way back up to Boston. Painless and very professional. Major kudos to Jordan and Garnet VW. More