Garvey Hyundai North
Plattsburgh, NY
Filter Reviews by Keyword
By Type
1,549 Reviews of Garvey Hyundai North
Didn’t want to trade in my vehicle, was planning to do a private sale and hopefully get 4k for it, it was 10 years old, had a rusted door and needed minimal work but they gave me 3500 for it to put towards private sale and hopefully get 4k for it, it was 10 years old, had a rusted door and needed minimal work but they gave me 3500 for it to put towards a new vehicle so I was pretty happy. The car I bought, I’m not going to lie, I needed some persuading but now, I’m overall so glad I went with it and happy with my purchase! Thanks Jon! More
Our salesman Adam was helpful, knowledgeable and had a great personality. It was a nice and shockingly fun experience with him. Would recommend him to friends and family! great personality. It was a nice and shockingly fun experience with him. Would recommend him to friends and family! More
$7,124. 12 Bait and switch. I contacted this dealership via telephone first thing in the morning regarding a palisade. Spoke with a salesman. I was checking t 12 Bait and switch. I contacted this dealership via telephone first thing in the morning regarding a palisade. Spoke with a salesman. I was checking to see if 26k all in taxe titles reg fees is something they could do. I gave them the total amount interest rate term and monthly payment I needed to be at. Salesman checked with his sales manager who told him 26k all in would work. Car was listed for 25,999. So there was no misunderstanding that 26k all in included all the things I named. Salesman called me back and said with the numbers I gave I would be 5 dollars over the monthly payment I needed to be at. This is another clear indication that someone ran the numbers I gave understanding what 26k all in was and im sure it wasnt the salesman. After driving the car i was given a sheet with estimated payments ect. The sheet listed my payments where I need to be. The issue is it wasnt what we had agreed on prior. The salesman grabbed the sales manager who tried to make the salesman look bad by saying he didnt understand. Then told me what a good deal i was getting blah blah blah. Said fine. Then got in with the finance guy who I told i needed gap insurance. He said he was looking for a gap warranty combo. I told him I didnt want the warranty. I had never purchase a warranty for a vehicle. He then told me he wasnt going to do anything to lower my payments or get me gap if I didnt buy the warranty. Then to get my payment closer to where I needed to be, he extended the loan and extra 12 months from the agreed upon terms, this will run me an extra year of interest. I did a Google review Monday evening that was answered by the "owner" no one reached out. I called each dealership twice a day for the next three days looking for an owner or manger to speak with about the deceit i had experienced. No one could seem to find me one of those people. I resorted to posting a yelp review and low and behold within an hour the GM was calling me. This also shows lack of integrity if ya ask me. I told him the story. I explained if it was a couple hundred dollars than fine. But with the 2k warranty I didnt want, the vehicle itself not being the all in we had agreed to, and the extra year of interest. This vehicle will cost me $7124.12 more than I was brought in for. Martin asked me to "in good faith" take down my review while he worked on a resolution because for him "even a dollar difference is unacceptable". We agreed i would remove my review for one week while he decided whether they would be cutting me a check for the difference or coming to pick up the car. Yesterday was that one week mark. I have yet to be contacted for how they are going to make this right. The lack of integrity and deceit i experienced with this dealership, then to do my part "in good faith" to again be disrespected is insane. My recommendation is to stay far far far away. Side note : Knight was our salesman. Such a great experience with him. Easy to chat with, not pushy, answered my questions. Thank you Knight for being the only positive about my experience with Garvey hyuandia north More
I had a fantastic experience at Garvey Hyundai North from start to finish. This was actually my 3rd vehicle purchased from them, and that alone says a lot about the quality of service they provide. The entir start to finish. This was actually my 3rd vehicle purchased from them, and that alone says a lot about the quality of service they provide. The entire process was smooth, professional, and completely stress free thanks to Brad Bernard. He was knowledgeable, patient, and never made me feel pressured at any point. Brad took the time to answer all my questions and made sure I felt comfortable every step of the way. Buying a car can usually feel overwhelming, but he made it easy and enjoyable. I'm extremely happy with my purchase and highly recommend this dealership! Especially if you get the chance to work with Brad! More
A huge thank you to Brian Baker in making the experience amazing. Always goes above and beyond. Third vehicle he has helped us with and has gained our business. amazing. Always goes above and beyond. Third vehicle he has helped us with and has gained our business. More










