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Gary Rome Kia - Service Center

Enfield, CT

4.3
759 Reviews

759 Reviews of Gary Rome Kia - Service Center

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April 03, 2024

Prompt, courteous service. So far for me, honest service too. Everyone there has always been helpful and answered any questions I had More

by Sandybeach
Recommend Dealer
Yes
Apr 03, 2024 -

Gary Rome Kia responded

Sandy, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

April 02, 2024

Great Hospitable, personable, exact timing, pleasant, knowledgeable, checked if I wanted add on wash at the end of service More

by Slaval
Recommend Dealer
Yes
Apr 02, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

April 01, 2024

Hector in service dept deserves a raise Real honest guy. ..took time to show and explain issues More

by SAPOZ11
Recommend Dealer
Yes
Employees Worked With
Hector...man deserves a raise.
Jul 06, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Hector here at Gary Rome Kia. We appreciate your business and hope to see you again soon!

April 01, 2024

Very professional and kept me informed about the progress along the way. The people I dealt with were courteous and expressed a desire to make sure I was satisfied. More

by GUY.LARENZO
Recommend Dealer
Yes
Employees Worked With
Merissa in customer service on the phone but don't know who I spoke to when picking up my car.
Jul 05, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 29, 2024

It was good. No complaints. Very professional and nice staff Here are five more words More

by ROBTANGUAY.ART
Recommend Dealer
Yes
Mar 01, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 28, 2024

Service was colpeted in a timely manner. The service I had scheduled was completed in the time frame given to me by the service rep. More

by MPPSTARK
Recommend Dealer
Yes
Feb 28, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

February 25, 2024

He was very professional, answered any questions I had and helped me get my car services due to a broken mirror. More

by Cmathieu1187
Recommend Dealer
Yes
Employees Worked With
Justin in the sales department is exceptional.
Feb 26, 2024 -

Gary Rome Kia responded

It's great to hear that Justin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

February 25, 2024

My first appointment was to have my headlights looked at as there was moisture inside & so by the time my appointment came.. there was no moisture & nothing was found.. but the problem still exists.. My 2nd More

by BAZDS9
Recommend Dealer
Yes
Employees Worked With
Tristan
Feb 26, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! Tristan and our team sincerely value your business and look forward to your next visit.

February 21, 2024

This dealership does quality work. They explain all charges line by line on your invoice. They are very friendly. Leagues better than other Kia dealer in the state. More

by Jeep2100
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Feb 22, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! Hector and our team sincerely value your business and look forward to your next visit.

February 20, 2024

We were interested in the new 2024 Santa Fe and felt that getting one could be a hassle. Phil was great, kept me posted every week as to the status of the vehicle arrival. When it arrived, he made sure the v More

by frank
Recommend Dealer
Yes
Employees Worked With
Phil Brecher (sales); Kevin (general manager); Keith Brecher (business manager/paperwork). Everyone was great to deal with.
Feb 21, 2024 -

Gary Rome Kia responded

Frank, Thanks for sharing about your experience with Gary Rome Kia. Phil, Kevin, and Keith appreciate your business and hope to see you again soon! Congratulations on your new 2024 Santa Fe!

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