Gary Yeomans Ford Frankfort

Very satisfied. Very helpful and communicated well with me. They kept me advised when might expect my car to be ready. They also worked me in to their schedule in o Very helpful and communicated well with me. They kept me advised when might expect my car to be ready. They also worked me in to their schedule in order to diagnose the problem so that driving it wouldn't cause further damage. More

Service Able to get in in a timely manner. Waited very short time for service to be performed. All employees very courteous, helpful and friendly. Feel thi Able to get in in a timely manner. Waited very short time for service to be performed. All employees very courteous, helpful and friendly. Feel this dealership and the service department are honest and dependable. Always recommend Crossroads to anyone needing a new vehicle or needing service. More

Great Experience! Bud Renfro was a great person to work with. I do not live in Kentucky, so I had to travel to this dealership to make the purchase. Bud went out of h Bud Renfro was a great person to work with. I do not live in Kentucky, so I had to travel to this dealership to make the purchase. Bud went out of his way to have everything ready for us when we arrived and attended immediately to our needs. Great dealership to work with. More

Purchase of 2016 Flex We have purchased all our vehicles at Crossroads for the last 25 years with salesman Gary Williams. He treats us fairly and respectfully and we recomm We have purchased all our vehicles at Crossroads for the last 25 years with salesman Gary Williams. He treats us fairly and respectfully and we recommend Crossroads to all our family and friends. We love our new Flex and had a wonderful buying experience! Special thanks to Mr. Kirsh and Darren Hendren for their kindness to us. More

Recall part fixed Actually my steering gear box went out on my 2015 Ford Explorer while I was driving. I never received a recall, but heard after the fact, that there h Actually my steering gear box went out on my 2015 Ford Explorer while I was driving. I never received a recall, but heard after the fact, that there has been many problems with them on the Explorers. I'm not happy with Ford Motor Co, but I'm very pleased that Crossroads Ford put in an emergency order for the steering gear box. I only had my rental for a few days, so I was ecstatic when they called Monday and said it was fixed. Ford Motor Co. needs to stop using low quality parts or they will be losing a lot of business. More

Great service Great prompt service. Very professional! I was able to get an appointment on short notice and was in and out in a short time. Great job! Great prompt service. Very professional! I was able to get an appointment on short notice and was in and out in a short time. Great job! More

Good Service I was completely satisfied with the service I received at Crossroads on our 2010 Ford Ranger Pick-up Truck. Our service engine light came on over the I was completely satisfied with the service I received at Crossroads on our 2010 Ford Ranger Pick-up Truck. Our service engine light came on over the weekend and we took it in on Monday morning and they immediately checked it and found that both catalytic converters had gone out. The bad news was it was $2,400.00, the good news they were still under warranty. They had some trouble getting the parts in and had our truck for a week. Nathan in Service was very nice and very helpful. More

Our vehicle went into Limp home Mode. Crossroads came through on fixing our 2013 Explorer with Throttle Body Issues. Thankfully we have the best ESP plan that covered the fix with our dedu Crossroads came through on fixing our 2013 Explorer with Throttle Body Issues. Thankfully we have the best ESP plan that covered the fix with our deductible. Hopefully a recall soon. The only thing that disturbed me was the fact that I was told by the Service Advisor that they only provided loaner cars if you purchased the vehicle from them. I found that disturbing since the expensive ESP plan states that it covers rentals. I explained that while I did not purchase that Explorer there that I have purchase 3 vehicles in the past. Thankfully Steve Wooldridge allowed me to get a rental unit. I have nothing but good things to say about the service itself. Steve O'Connell always does an excellent job. My only complaint was the way it seems that people who haven't purchased their vehicle there are treated, More

Excellent Experience Received excellent service from Gary Williams and others involved in the sell of my new 2016 Explorer. Gary was respectful and polite did not pressur Received excellent service from Gary Williams and others involved in the sell of my new 2016 Explorer. Gary was respectful and polite did not pressure me into making a decision. He made me feel comfortable in all aspects of the sell and the trade-in of my vehicle. This is my first purchase with Crossroads but my husband has bought about 8 vehicles from them. His recommendation about Gary and the dealership stood true. I will do business with them in the future. More

I have never purchased a new car where I took delivery and i I have never purchased a new care where I took delivery and it was not cleaned up and all additions attached. The front license plate was not install I have never purchased a new care where I took delivery and it was not cleaned up and all additions attached. The front license plate was not installed. the wheels have a black film on them, the rear window has a haze on it so driving home had problems seeing out of the back window. There is also flaws in the passenger side rim that would have been seen if the car was cleaned. At least I know where not to come for any future car purchases. More