Gary Yeomans Ford Frankfort

New Car Purchase I now have purchased my last two cars from Crossroads. My experience has been very pleasant with both the sales and finance. Robert Vonhatten was very I now have purchased my last two cars from Crossroads. My experience has been very pleasant with both the sales and finance. Robert Vonhatten was very helpful and didn't waste my time trying to sale me something I didn't want. I have purchased both cars from Robert and would recommend anyone to buy a car from him and Crossroads. More

Great service and wonderful people I called to set up a time for my oil change and tire rotation and check fluids. Jonathan set up the time I wanted.. Took my Escape in and he said I co I called to set up a time for my oil change and tire rotation and check fluids. Jonathan set up the time I wanted.. Took my Escape in and he said I could wait but I had other things to do but he called with in two hour and said my vehicle was ready. I also received an email telling me it was ready. I beleive if I had taken it to any other place I would have had to wait several hours and I would have had to call and see if it was ready but not at Crossroads they call you. I have already recommended to a couple of people to go purchase their vehicle from Crossroads. Great job More

Repair I took my vehicle in to get serviced and I dealt with Michael. He was very nice, courteous and helpful when dealing with my car. They fixed the prob I took my vehicle in to get serviced and I dealt with Michael. He was very nice, courteous and helpful when dealing with my car. They fixed the problems fast and I was happy with it. More

Very Helpfut Had a problem with the rear of the escape sliding when turning, brought the car in and Michael listened to my problem and put someone on it immediate Had a problem with the rear of the escape sliding when turning, brought the car in and Michael listened to my problem and put someone on it immediately. Received a phone call a short time later, Michael called with a solution to the problem. Great Service. More

On The Road We were on a trip a thousand miles from home and experiencing a door alarm constantly going off. We drove in without an appointment and we were worke We were on a trip a thousand miles from home and experiencing a door alarm constantly going off. We drove in without an appointment and we were worked right in -- problem solved! Thank you! Ed Ailor More

Awesome Service I came in early in the morning without an appointment and asked for an oil change and tire rotation and balance and they were able to get me in right I came in early in the morning without an appointment and asked for an oil change and tire rotation and balance and they were able to get me in right away. They were fast and efficient and offer a great customer lounge to relax in while they world. I am so happy with the service and can't believe how helpful and courteous they were. More

Great job , always go to this dealer for all of my needs. As always great people, thanks. Got works and Brian recommended four wheel alignment which I had done. , always go to this dealer for all of my needs. As always great people, thanks. Got works and Brian recommended four wheel alignment which I had done. More

Exceptional customer service Scheduled my MKX for the works, even though it was the end of the day, the service personal took the time to walk me to and from the various office lo Scheduled my MKX for the works, even though it was the end of the day, the service personal took the time to walk me to and from the various office locations, the lounge, the check out and explained my vehicle was on a recall list as well as went over the service performed. Then walked me to my freshly washed and vacumned vehicle. Really a pleasure my first visit at this dealetship. I CAN not remember names. More

Very unfriendly service staff member The service intake man did not make eye contact and acted like I was putting him out because I purchased my Ford truck at Bob Allen. The service intake man did not make eye contact and acted like I was putting him out because I purchased my Ford truck at Bob Allen. More