Gary Yeomans Ford Frankfort

My service appointment for a recall repar was scheduled for 7am. I arrived a little early and waited in the service drive up area. After about 5 minutes someone came up and told me no one gets here at 7. O for 7am. I arrived a little early and waited in the service drive up area. After about 5 minutes someone came up and told me no one gets here at 7. Other people came in and went to their offices, but no one spoke, or made eye contact, much less asked if I needed help. Finally a service rep came out around 7:15, took my information and my keys and said I could wait in the lounge. It was a cold morning but apparently no one had turned on the heat in the lounge. About an hour or so later, the rep came back and said I needed a new air filter, cabin air filter, and wiper blades - over $200 worth. I turned him down, took my service report and got my truck. Looking over the service report I noticed it said all 4 tires were at 35lbs. I had checked before I left and again after the service. And they were around 30psi. It makes me question just how thorough the multi point inspection really was. At least they offered me a free wash & vacuum. More

Everything went smoothly and perfect! I love my explorer. Best purchasing experience I’ve had so far. I love my explorer. Best purchasing experience I’ve had so far. More

Always in contact while our car is in the shop, thank you for taking care of our car, we do appreciate. for taking care of our car, we do appreciate. More

Fast, Friendly and courteous service. Exceeded expectations in every area of service. Wouldn’t go anywhere else or trust any other dealership. Exceeded expectations in every area of service. Wouldn’t go anywhere else or trust any other dealership. More

I am always impressed with Gary Yeomans Ford Frankfort's five star service department. During my last service I had a lot of work done. My service advisor, Carrie Caudle was thorough and left me feeling five star service department. During my last service I had a lot of work done. My service advisor, Carrie Caudle was thorough and left me feeling that she genuinely cares about her customers and their service needs. Highly impressed. I tell all my family and friends if they aren't looking at Gary Yeomans Ford for their next car, they are doing it wrong. They've got a great group of people there and you can trust them for great care care. Many of my answers below are due to my experience with Carrie Caudle during my visit. Keep up the great work guys! More

Good start with the pickup of my auto, I give the crew 5+. As fares the service writer, he kept me informed of every step. A.c nd my wife was happy to see her car cleaned. Thanks for all you did for us. 5+. As fares the service writer, he kept me informed of every step. A.c nd my wife was happy to see her car cleaned. Thanks for all you did for us. More

Beautiful new facility and extremely friendly and helpful staff. Very fast service and topped it off with a complimentary car wash. staff. Very fast service and topped it off with a complimentary car wash. More

Never was told service (recall)was complete. Called 2 separate times and talked with someone in FL that “left a message” but never received a call back. Then Michael in service acted like it w Called 2 separate times and talked with someone in FL that “left a message” but never received a call back. Then Michael in service acted like it was my fault after he asked me if i had an appointment because he couldn't find it. Then all of a sudden he said it was done. Then he tried to tell me he didn't just ask me if i had an appointment got defensive. He also told me i should have responded to the txt i received asking me to complete this review and i would have gotten someone to respond that way. This was the most disrespectful service i have ever had. If you need service on your ford take it somewhere else. If you must use frankfort and get Michael ask for someone else honestly i can even look past the bad service but Michael made me decide to never come here again More

Friendly atmosphere and quick service. Bought two new vehicle's from Gary Yeoman and will get my business in the future. That says alot coming from working at Toyota Motor Mfg. Bought two new vehicle's from Gary Yeoman and will get my business in the future. That says alot coming from working at Toyota Motor Mfg. More

I had a recall recently and the dealership call me to make appointment to come to me. I have never experienced that before. I needed an oil change also. I was offered mobile service for both. I only had make appointment to come to me. I have never experienced that before. I needed an oil change also. I was offered mobile service for both. I only had to walk out of work to give them my key. More