Gary Yeomans Ford Palm Bay - Service Center

Lost a Customer for Life After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been han After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been handled by Steve Bjortvedt . On 4 separate occasions to get an oil change on our car, we have been told different things. Steve has said “with an appointment” and also “without an appointment”. On the third trip to get an oil change (01/10/15) we arrived, without an appointment – based on Steve telling us one was not needed. We waited and then Steve was approached. We said we would like to get an oil change. Steve asked if we had an appointment. We said "No" and were informed it would be an hour and 45 mins wait. Puzzled, we mentioned to Steve his prior comments to us about not needing an appointment. Steve said it was true, no appointment was “necessary” but without one, we would have to be squeezed in between those who did have appointments. We did point out to Steve that that was not the information he had told us before so we were a bit frustrated. I was expecting an apology in perhaps wrong information being given to us and/or for any miscommunication, but received nothing. We left that Saturday, without an oil change, but we did leave with an appointment for that very next Saturday at 8:30am. Steve mentioned the oil change would take 45 mins but he could get us out in 30 mins. We greatly appreciated what we believed to be an attempt to rectify the fact we have been told different things during each of our visits. That next Saturday, we arrived and was greeted by a young man. We mentioned we had an 8:30am appointment for an oil change. The young man said, "No problem. It will be about an hour and 45 min to a 2 hour wait". We were floored! Steve approached and the young man repeated for Steve what we said to him. Steve said, "Ok?" Steve did not seem to recognize us so my husband explained our meeting with Steve last Saturday and that we made an appointment because without one last weekend, the wait time was going to be an hour and 45 mins. My husband also explained how we believed appointments to work (we "save" a time and those without appointments are fit in between those with appointments). My husband lastly mentioned that Steve said he would have us out in 30 mins. Steve looked my husband straight in the eye and said, "I never said that. Why would I say that? I would never say that!" It that moment, Steve was basically calling my husband a liar. I mentioned that I too was there and heard Steve say the same things my husband just mentioned, Steve once again said, "I never said that". So now it seems both me and my husbands were liars. My husband and I were stunned. At no point did Steve apologize nor did Steve acknowledge that perhaps there was a misunderstanding. He just stood there smug in his attitude. I know Steve must talk to a lot of customers during his day/week/month; however Steve was the ONLY employee we spoke to, so we definitely recall what Steve said to us. If there had been an apology. This one interaction with Steve has left me extremely disappointed in the kind of customer service I might continue to receive from Palm Bay Ford. Is this lack of customer service acceptable by management? Is Palm Bay Ford ok with how Steve represented their business? I am your customer and I expect to be treated with respect. I do not expect to be called a liar. I do not accept that a business is ok with this kind of representation because like it or not, Steve was Palm Bay Ford to us on that day. Steve was Ford on that day. And we were not pleased. We will not return nor will we recommend Palm Bay Ford to anyone else. We will pass along our experience and how poorly we were treated. We will not purchase our 2015 Ford Fiesta Titanium from Palm Bay Ford. What you lost in this poorly handled interaction with Steve was not the price of an oil change or the sale of our next car, you lost our loyalty. You lost a customer for life. More

He was very nice. Knew a great amount of information and was very helpful. I would highly recommend him to my friends and family. Ill go back to him from now on was very helpful. I would highly recommend him to my friends and family. Ill go back to him from now on More

They alsays give me great, efficient service with my new car, which I purchased here almost a year ago. Always geet me with a smile and remember my name, making me feel at home. car, which I purchased here almost a year ago. Always geet me with a smile and remember my name, making me feel at home. More

WHEN GOING TO PALM BAY FORD IT IS ALWAYS A GREAT EXPERIENCE . I WOULDNT GO ANY WHERE ELSE.. I HAVE SPOKEN WITH MATTHEW TURNMEYER AND HE IS A VERY KNOWLEDGEABLE AND FOLLOWS UP ON HIS CUSTOMERS EV EXPERIENCE . I WOULDNT GO ANY WHERE ELSE.. I HAVE SPOKEN WITH MATTHEW TURNMEYER AND HE IS A VERY KNOWLEDGEABLE AND FOLLOWS UP ON HIS CUSTOMERS EVERY NEED .. ONE OF THE BEST SALES PERSONS I HAVE EVER DEALT WITH.. WOULD RECOMEND HIM TO OTHERS TO BUY A VEHICLE IN THE FUTURE ! :o) More

Sales person was very attentive, listened to our requirements and suggested vehicles that matched our needs. Dealership was clean, well organized and appeared truly interested in our satisfaction. requirements and suggested vehicles that matched our needs. Dealership was clean, well organized and appeared truly interested in our satisfaction. Would highly recommend dealership and our sales person. More

My husband and I noticed (after we bought our car) that the back seat under the rear window had holes. We thought we would have to patch it, but first we would see if it was covered under our bumper to bu the back seat under the rear window had holes. We thought we would have to patch it, but first we would see if it was covered under our bumper to bumper warranty that was ready to expire. There was no questions asked, the part was ordered, when the part came in we made an appointment and they even took me home. I was so impressed, so was my husband. Thank you Palm Bay Ford....WE WILL BE RETURNING CUSTOMERS AND I WOULD MOST DEFINITELY recommend you. More

I would like to give a shout out to Palm Bay Ford. Thanks to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and tu to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and turbo had to be replaced... Our truck broke down while we were working out of town....Steven in the service department was AWESOME in keeping us updated and making sure our truck was serviced in a timely manner and was completed when promised! Thank you also to the great diesel mechanics who worked so hard too. They are 3 hours away from us but we had trust in them and they came through! I highly recommend this dealership and the service department. So go see Kyle in sales for your Ford purchase and trust the service department! Although we did not purchase our truck from Palm Bay, we WILL for our next one!!!! You guys ROCK!!!! LeeAnn Townsend Starke, FL More

GREAT CUSTOMER SERVICE GREAT SERVICE DEPT QUICK AND EASY. FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETE FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETELY SATISFIED More

In my work we often say, "people may for get what you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experi you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experiences with you. About two weeks ago, on a Friday, I took my 2010 Ford Fusion to the dealership. The right tire was losing air and I had a problem with the passenger side mirror from a small impact with a trash can. This young man, who appeared too young to know anything, named Shawn, worked with me on my tire. First he told me the tire had to be replaced, then he came back and told me that the tire was not in stock but he would have it by Monday, and that the price would be about 20.00 less than the original quote. In addition, he was getting the paint code for my mirror and would have to order it, but if we did that work on a Monday or Tuesday, the paint guy would be there and everything could be done at once. He would have the current tire put back on my car. "How long will that take?" "45 MIN", "Gee, I have already been here an hour and I have a very busy day,,," , " I'll try to get it out in 30 min.". When Shawn returned, it was less than 30 min, and he said your car is ready and running with the door open for you. (You're kidding, right?) Well, he held the door of the customer lounge for me, and there was a person holding every door through the bay, my car door WAS OPEN, ENGINE RUNNING and AIR ON!!!!! WOW! How did that make me feel? Like little Orphan Annie when she went to the movies and all the ushers smiled and waved her through!! And yes, I have shared this experience with my friends and and colleagues! In addition, Shawn WAS knowledgeable, extremely polite, and he moved with a sense of MY urgency. I watched him hustle into the waiting area to talk to me, not lumber in , visiting with co workers along the way, and yesterday, he sprinted across the bay to check if my car was finished. What a great SERVICE PERSON you have. My hat is off to you! More