Disappointed/ Disgusted Worst customer service EVER! – I was very disappointed/ disgusted with the way my car was handled and the service they say they had giving me! I had been in a car accident where some person had read ended me I drive a Acura MDX it has 2 exhaust pipe one of the pipe was so badly destroyed my truck smell like something was burning I was so afraid of carbon monoxide. The other side was not as destroyed but you could see that it was hit, The progressive underwriting person at the Gate City Collision will have the shop staff search your car to find anything that could be used against having progressive Insurance from paying, I quote one of the shop mechanic found a can of fix a flat in the trunk of your car there fore we are not going to pay for the tire since its proof that I had issues with my tired in the past therefor that is accident related Progressive will not paid , part of the exhaust is showing some scene of rust there for its not accident related Progressive will not paid every time I turn around and got a call from this Caitlyn person it was is not accident related Progressive will not paid, the latch on your trunk door will not released it look like you had pre existing condition there for its not accident related Progressive will not paid rep from the shop called me 4 times to get an answer about me paying OOP and I didn’t feel that the estimate they had provided me with for the truck door which I had open that same morning that I drop my car off to get my belonging out I got a call that they could not open the trunk and that they will have to force it open and it will add to my OOP but that it WAS NOT ACCIDENT RELATED PER CAITLYN.
BUT THE BEST PART YET
My car WAS left a mess and apart with parts everywhere in the back!
THE TRUNCK DOOR PANEL/ TAIL GATE LIGHT/SPOILER AND OTHER PARTS WORE JUST LEFT THERE IT LOOKS LIKE I HAD A LOCAL JUCK YARD WORK IN MY TRUCK… since I didn’t go with their estimate to fix this door latch that supposedly was not accident related. I didn’t know my car was going to left that way and when I ask one of the shop rep that it was progressive fault because s they would not include repairs for this door, so now I am driving back home with an ice storm for an hour with a door that is being held by duck tape since I could not missed another day of work.
overall I will make sure that if I ever find my self in a similar situation and where my vehicle needs repair and your names Caitlyn P Griffin / Gate City Collision comes up that will be my REDFLAG Overall it was the WORST customer service experience I have ever encountered.
Managed Repair Representative
43 Constitution Dr, Suite 203
Bedford, NH 03110
Gate City Collision
(603) 886-2867 |
561 Amherst St, Nashua, NH
I wish I had read some of the reviews on Gate City Collision before bringing my vehicle to them. There were so many negative reviews, some depicting my EXACT scenario showing that this is how they routinely do business. Then confirming it all, I found they have the negative rating of D on the BBB. I hope that people out there read this review because it will save you over a month of aggravation and disappointment. Plus there are far better rated auto body collision places in the Nashua, NH area. This is also a notice for all the insurance companies that deal with Gate City since they will lie and manipulate to make themselves look good at your expense. Beware