Gates Hyundai - Service Center

I’m 71 and have bought my share of cars. Without being long-winded, I’ll just say that Gates is an example of an auto dealership done right. I lease Hyundai’s every three years and I’ll keep Without being long-winded, I’ll just say that Gates is an example of an auto dealership done right. I lease Hyundai’s every three years and I’ll keep coming back. More

Total crap show! Hyundai Santa Fe has the high oil usage problem (subject of a recent class action lawsuit) and the service department were just like, OH WELL, it isn Hyundai Santa Fe has the high oil usage problem (subject of a recent class action lawsuit) and the service department were just like, OH WELL, it isn't worth the time to even ask Hyundai even though the vehicle is still well within the warranty period. Going to charge the customer for conducting an oil usage test, for a warranty problem? Why should the financial burden be placed on the customer for a problem that Hyundai is WELL aware of? So instead, they overfill the oil sump to get around the evidence of high usage. This is how you treat a customer after the sale? Do not bother to buy from this dealership. More

Terrible experience 2hr to do first maintenance! ! Only excuse was , teck was new . The first service on my sons car took 20 min , from the same place . ! Only excuse was , teck was new . The first service on my sons car took 20 min , from the same place . More

Danielle Great service Thank you Thank you for your quick excellent service today 4-17-2020. Looking for the next one. Tell everyone in the service department Great Job Keep up the gr Thank you for your quick excellent service today 4-17-2020. Looking for the next one. Tell everyone in the service department Great Job Keep up the great work Excellent More

My experiences with Gates Hyundai Service Dept. and with Danielle Yarber have been top shelf. No issues whatsoever. Indeed all experiences with the Gates Family of dealerships have been A++. Danielle Yarber have been top shelf. No issues whatsoever. Indeed all experiences with the Gates Family of dealerships have been A++. More

Unaccommodating, lack of willingness to help & rude owner I have purchased 3 vehicles from this dealership and have been overall pleased until this last occurance. A few days after purchasing a vehicle from h I have purchased 3 vehicles from this dealership and have been overall pleased until this last occurance. A few days after purchasing a vehicle from here, a tire blew out because they had the wrong sized tires on the car. After they replaced the tires, they did not drive the car to see if there were any other issues with the car. To have the tires replaced, it took them FOUR days l... they accomplished a tire per day. The back left wheel was bent so I dropped the car off on Thursday 06/06/19.. the wheel they ordered is the wrong size and now I have to wait til Thursday to pickup the vehicle. Ordering proper sized wheels @ tires should be on the lower end of their spectrum of expertise, right? Maybe not. I’m not driving uncomfortably in a 4 cylinder cardboard seat for another 3 days.. so I have to pay out of pocket for a rental car to better accommodate me due to the dealerships inability to thoroughly inspect a vehicle prior to selling it, their I nability to select the correct sized wheels/tires, and lack of customer service skills to help maintain customer satisfaction. My next vehicle purchase will not be from any of the Gates car dealerships. More

quick, excellent service at a fair price My experience has been very consistent with the service department. They keep appointments, work quickly, and resolve the problem. The prices seem t My experience has been very consistent with the service department. They keep appointments, work quickly, and resolve the problem. The prices seem to be fair and they do a lot for free. More

Great guy! Hello I would just like to say that Rick Asher is one of the best if not THE best car dealer I’ve ever talked to he helped me through the process and Hello I would just like to say that Rick Asher is one of the best if not THE best car dealer I’ve ever talked to he helped me through the process and everything so thank you rick for the great service!!!! More

Pleasantly surprised! I will start by saying that I have not always been able to say good things about Gates Hyundai, mainly due to the experiences with their service depar I will start by saying that I have not always been able to say good things about Gates Hyundai, mainly due to the experiences with their service department. They are and have always been extremely friendly, but getting parts in a timely manner and diagnosis of issues with our vehicle have been less than stellar in the past. Now, for the improvements! They have definitely stepped up their game and I assume that might have some to do with their fairly new general manager, Scott Boggus. He went out of his way to help us when our car needed service at the end of the day on a Saturday, when the service department was closed. He gave us a loaner vehicle until they could get to ours on Monday. I really appreciated that, and it shows they really care about their customers! The service department did a great job getting our car fixed and back to us quickly. The detail guy did the best job I have ever seen on cleaning the car! Even the insides of the door wells were shining! Also, for the first time I noticed the fluids topped off, even the oil level! Nice is always great, but performance is what you really need in a service department. And that's what we got from Gates Hyundai! In a world of numerous car dealerships, you have to stand out in order to be successful, and that's what you did for us! Thank you very much! More

Superb ethics and customer service! Thank you. This dealership has honest and trustworthy employees that value customers as all other businesses should. So rare in today's world. Thank you for st This dealership has honest and trustworthy employees that value customers as all other businesses should. So rare in today's world. Thank you for standing behind your word. I am sincerely grateful. More