Gates of Granger - Service Center

Very professional staff was extremely helpful and let me know how long and where it was at know how long and where it was at More

I feel like everyone in service is nice and helpful. They are also quick to get done what needs done! Matt is the best and goes above and beyond to help his customers! I don’t take my car anywhere else. They are also quick to get done what needs done! Matt is the best and goes above and beyond to help his customers! I don’t take my car anywhere else. More

They didn’t fix the problem my car had. I spent a lot of money for it to still operate the same I spent a lot of money for it to still operate the same More

Quick service, friendly staff. Able to take care of our car issues at a good price. Able to take care of our car issues at a good price. More

The service department is always very professional. They changed my oil faster than I anticipated. I was very pleased with the service. They changed my oil faster than I anticipated. I was very pleased with the service. More

The only reason that I did not give you a 5 star rating was because it was difficult for me to communicate with the service department. I originally sent an e mail and the service person texted me. I wan was because it was difficult for me to communicate with the service department. I originally sent an e mail and the service person texted me. I wanted a phone number so I could talk to someone directly. People in my age catagory are not used to texting, we want to talk to a live person. . More

Honest and explains everything. Showed me tire tread depth and explained. Discussed future service needs. Charges were reasonably priced. Showed me tire tread depth and explained. Discussed future service needs. Charges were reasonably priced. More

I went to have an oil change and tire repair. Was told nail was in sidewall and could not be repaired. My SIL was also in to have a bolt removed from a brand new tire and was told they could not Was told nail was in sidewall and could not be repaired. My SIL was also in to have a bolt removed from a brand new tire and was told they could not repair it. We were both told they could order new tires to fix the damaged ones. I did remind the Service Manager, I would need 4 not 1 as you cannot replace just 1 tire on an AWD vehicle. My SIL and I went down the road to Zollman Tires and both tires were repaired with no issue. Neither tire repair was near sidewall and I could see the nail dead center of the tire, as could he. I was in for a leak in same tire in June and was told they could not find one. I have been a customer for over 25 years and purchased multiple vehicles and brought them all for service and tire purchases. My SIL purchased nearly $2000 in tires from Gates of Granger in July, for both of their vehicles. I am extremely disappointed in the lack of service and poor service at Gates of Granger. Needless to say, neither one of us will ever return and will not consider any future purchases from any Gates Dealership. There is a lot of competition and there are plenty of other places around that are willing to take our business. More

They were able to resolve my issue on my fuel filter and did not charge me for the inconvenience and made it right did not charge me for the inconvenience and made it right More

Timely, friendly, clear, communicative service. I can’t imagine an easier experience and plan to prioritize using your shop from here on out. I can’t imagine an easier experience and plan to prioritize using your shop from here on out. More