Gates of Granger - Service Center

The service is very expensive. After the $3000 service, my steering wheel makes clunk sound, which has never happened before. But the service manager insisted that the sound exist After the $3000 service, my steering wheel makes clunk sound, which has never happened before. But the service manager insisted that the sound existed before the service. Other sounds overpowered the clunk sound. And he tried to persuade me to spending another $1000 to fix the problem, after I already spent $3000. I am disappointed at the service. More

Staff is great. Went in for scheduled oil change and waited 1hr 20 min . Seems too long. Went in for scheduled oil change and waited 1hr 20 min . Seems too long. More

Hood of the vehicle covered in grease residue after oil change. Exact source of the residue unknown. change. Exact source of the residue unknown. More

The Gates team was incredibly responsive to my questions at every point of the sales process - from the first convo to even after the sale. They continually earn my trust and business. at every point of the sales process - from the first convo to even after the sale. They continually earn my trust and business. More

The team at service desk are friendly! I feel my car maintenance jobs are in good hands each time. I feel my car maintenance jobs are in good hands each time. More

Clean and the waiting room is nice. Brandon in service has no customer service skills Brandon in service has no customer service skills More

Great service and reasonable prices. The service advisor was polite and knowledgeable, the workers in the back did a good job also The service advisor was polite and knowledgeable, the workers in the back did a good job also More

Friendly and helpful…like no other service I have seen! This dealership has got service figured out! 100% recommend Gates of Granger to all of my family and friends! This dealership has got service figured out! 100% recommend Gates of Granger to all of my family and friends! More

Always really helpful and attentive to customers. Anytime I’ve had a concern or problem they always have gotten on it fast ! Anytime I’ve had a concern or problem they always have gotten on it fast ! More

Car was done but they did not call that it was ready. i was siting waiting on it. i was siting waiting on it. More