Gates of Granger - Service Center

It's always a FANTASTIC Service experience at Gates. Done in a timely fashion, Done right and the minute my Vehicle is Done I am alerted. in a timely fashion, Done right and the minute my Vehicle is Done I am alerted. More

Dennis Reddy was was courteous, he explained everything they would do to repair the damage on my truck. The repair looked good! My truck was clean and it was finished one day earlier than he said he woul they would do to repair the damage on my truck. The repair looked good! My truck was clean and it was finished one day earlier than he said he would. I was pleased with their service! More

After numerous visits to get my car fixed after they dropped it from the hoist. The repairs from hitting the deer coming loose and having to give my car up for 2 more days I'm stuck with a car with a lo dropped it from the hoist. The repairs from hitting the deer coming loose and having to give my car up for 2 more days I'm stuck with a car with a lot of issues. I'm lost of what to do creating me so much anxiety driving it!!!! More

Mary and Austin are very courteous and understanding of my truck problem and always fix them. bought the truck in 2007,174,000miles and runs as new. my truck problem and always fix them. bought the truck in 2007,174,000miles and runs as new. More

Dealership provided a short wait time, quality work, convenient appointment times, fair price and a comfortable waiting area. Everyone I dealt with were friendly and helpful. convenient appointment times, fair price and a comfortable waiting area. Everyone I dealt with were friendly and helpful. More

I had my oil changed and it went really fast. everyone always greets you with a smile. Mary is always so nice and is very friendly always greets you with a smile. Mary is always so nice and is very friendly More

Worst experience I hit a deer 2.5 months ago repaired in the body shop I picked up my car and started driving down the road noticed my check engine light is on. I can't believe that they didn't notice it on the body shop I picked up my car and started driving down the road noticed my check engine light is on. I can't believe that they didn't notice it on. I immediately drove back they put it on diagnostic said it was an emotions issue which was covered by my warranty. Another appointment to fix that and the light was still on they had to order another part which was 5-7 day wait that didn't arrive for 3 weeks. When my car was brought in for that repair the part ordered was wrong. The mechanic put the lift in the wrong spot and buckled my fender and wheel well. They didn't replace the parts they mickey moused it. Now another trip back and waiting on parts. I am very disappointed by another inconvenience More

Always completed on time as as expected. Staff are very courteous and understanding of any problems. Been going here since they opened due t the great service. courteous and understanding of any problems. Been going here since they opened due t the great service. More

Mary got me in right away and my truck was done ahead of Mary got me in right away and my truck was done ahead of when I thought. I have used all departments of Gates of Granger and have been happy with a Mary got me in right away and my truck was done ahead of when I thought. I have used all departments of Gates of Granger and have been happy with all my experiences. More

Our sales person Alex Murray is just absolutely wonderful. He does an amazing job and he is super helpful and friendly. Mary in the service department gets the work done in a timely manner and ca wonderful. He does an amazing job and he is super helpful and friendly. Mary in the service department gets the work done in a timely manner and calls when vehicle is ready, however, she needs to work on her customer relation skills and be more friendly and welcoming. More