Gates of Granger - Service Center

Everything went well , except I called the day after service about a dent in my hood and no one returned my call ..Over all good service about a dent in my hood and no one returned my call ..Over all good More

Quick and Reliable As always, I was greeted by a friendly staff member promptly and the work I needed completed was done quickly and complete. Staff offered to fix lice As always, I was greeted by a friendly staff member promptly and the work I needed completed was done quickly and complete. Staff offered to fix license plate lights, and explained in detail the printed report of my service. More

Great price, good service. I always take my cars to Gates for full synthetic oil changes. The price is very competitive. The quality of work is always good. They could improv I always take my cars to Gates for full synthetic oil changes. The price is very competitive. The quality of work is always good. They could improve on the wait time. This time around, I waited about 55 minutes which is a bit long for an oil change. As I was waiting, I watched the technicians through the window and noticed a lot of dead time. I bet if they put their mind to it, they could easily improve processes and get the wait time down to 30-35 minutes. If they improve customer wait time, they could easily be the best place in town for an oil change! Everything else about this place is good. More

Great service, disappointed in safety & health As usual, the service aspect of my visit was good. But I was sorely disappointed in the lack of attention to safety - not one employee was wearing a As usual, the service aspect of my visit was good. But I was sorely disappointed in the lack of attention to safety - not one employee was wearing a mask and physical distancing was not attempted by the service consultant. The waiting area did not have anything for disinfecting (i.e. clorox wipes) and everything looked "status quo". I was also surprised by the lack of signage/communication about health & safety protocols - was my car sanitized after the technician exited it? If not, that is fine - I just would have liked to have known. Things are different in our community as we navigate COVID - it sure didn't look like it at Gates of Granger. More

Quick Service I brought in my Chevy Equinox for an oil change. It was handled quickly and professionally. The only issue I have is that I had received a $20 coupon I brought in my Chevy Equinox for an oil change. It was handled quickly and professionally. The only issue I have is that I had received a $20 coupon from Chevy on my next oil change. I was told that the coupon could not be redeemed at this location. Why Not? Is it a Chevy dealership/service center or not? More

Dennis Reddy knows how to take care of customers This Review is only about the Body shop and the quality of how quickly he takes care of me as a customer. Professional and fair!!! Thank you Denni This Review is only about the Body shop and the quality of how quickly he takes care of me as a customer. Professional and fair!!! Thank you Dennis Reddy!! More

My Acura visit Once again, my service visit, on my Acura was done quick, correct, and price was great. The technician Ryan did a great job making sure my brakes are Once again, my service visit, on my Acura was done quick, correct, and price was great. The technician Ryan did a great job making sure my brakes are working properly. Thank you. More

Great Service at a fair price. Always get great service and their work is super. Very happy with the whole experience. The paint match was perfect and my truck looks like new again. Always get great service and their work is super. Very happy with the whole experience. The paint match was perfect and my truck looks like new again. :-) More

Mary was absolutely FANTASTIC Meet knowledgeable and Mary was absolutely FANTASTIC Meet knowledgeable and extremely helpful Look forward to dealing with her for future needs Would recommend her to fr Mary was absolutely FANTASTIC Meet knowledgeable and extremely helpful Look forward to dealing with her for future needs Would recommend her to friends highly THANKYOU More

It was quite, clean, staff friendly, not to crowded. Wait was not as along as it usually is in Mishawaka. Plan to return for next oil change was not as along as it usually is in Mishawaka. Plan to return for next oil change More