Gates of Granger - Service Center

The service department did a great job repairing my car and got it back within a week. and got it back within a week. More

Customer service person was not friendly. I had to cancel since they said it would take 1 1/2 hours. When the time came up. They had done nothing. He was rude when I said I had to cancel I had to cancel since they said it would take 1 1/2 hours. When the time came up. They had done nothing. He was rude when I said I had to cancel More

I love the way they keep you updated every step of the way. Everyone from the time you come in till the time you leave is very considerate and knowledgeable. And my car looks wonderful. way. Everyone from the time you come in till the time you leave is very considerate and knowledgeable. And my car looks wonderful. More

Morgana was amazing to work with, she was very professional and took care of my car as if it was hers! professional and took care of my car as if it was hers! More

Helpful service writers, who keep you informed on what’s needed needs done, being done and time frame for completion. needed needs done, being done and time frame for completion. More

Great experience as always! I was informed on what was done. Very professional and polite. Thank you, Gates of Granger. I was informed on what was done. Very professional and polite. Thank you, Gates of Granger. More

Courteous and professional service with transparent and fair prices. Mary Steinke always the best representation of Gates service quality! fair prices. Mary Steinke always the best representation of Gates service quality! More

Unfortunately I have nothing nice to say about the service center especially the service manager they contradicted their selves every time I went up there one person told me not to drive my vehicle th service center especially the service manager they contradicted their selves every time I went up there one person told me not to drive my vehicle the other person told me to drive my vehicle I had problems with the vehicle from the time that I purchased it More

Austin was a really big help as he was the first time I would recommend him to anyone I know that is looking for a vehicle. would recommend him to anyone I know that is looking for a vehicle. More

Disappointed in lack of quality check with repairing my vehicle from its collision. Had to return my vehicle four times for multiple issues that were not caught upon “final inspection” by the team or manag vehicle from its collision. Had to return my vehicle four times for multiple issues that were not caught upon “final inspection” by the team or manager. Upon “final” pick up, my passenger side door was completely broken and inoperable. It was not broken when I brought the vehicle in and should have never been an issue upon return. While eventually all repairs were taken care, being so the out my vehicle for 35 days, having to go through multiple rental car and insurance issues, we were not impressed with the overall service provided by Gates of Granger. More