Gateway Chevrolet Cadillac Hyundai Nissan - Service Center

Super staff—from the person who I talked to on the phone to the mechanics and person who gave me a ride back home while they worked on my car. Because I was home with my son (who needs a car seat), they eve to the mechanics and person who gave me a ride back home while they worked on my car. Because I was home with my son (who needs a car seat), they even offered to bring my car back to my house when it was done (versus picking me up to bring me back to the shop to get my car). 100% recommend. Super happy customer here :). More

Great Our experience was great. We felt taken care of and everything was explained perfectly. We felt taken care of and everything was explained perfectly. More

Brent was great to work with, answered questions promptly, followed up and was a good overall experience promptly, followed up and was a good overall experience More

Very good experience. All questions were answered. I have no concerns and would shop for a vehicle here again. All questions were answered. I have no concerns and would shop for a vehicle here again. More

Everyone is always so pleasant to work with and they are upfront with photos of your vehicle and parts of what needs to be fixed or possibly replaced/repaired. They don't mind a second opinion or to check w upfront with photos of your vehicle and parts of what needs to be fixed or possibly replaced/repaired. They don't mind a second opinion or to check with others before making the decision. More

Staff was great! Friendly and prompt! Oil change did not take forever so overall it was great! Friendly and prompt! Oil change did not take forever so overall it was great! More

Can't say enough great things about my experience. Everyone was kind and patient and made sure we were happy and comfortable in the purchase! Everyone was kind and patient and made sure we were happy and comfortable in the purchase! More

I never got to meet Keith Roper, but Joe helped me a lot. He was very helpful. I think Gatway is a great place for this type of work and convenience place to come to. Thank you so much for your help. Got my He was very helpful. I think Gatway is a great place for this type of work and convenience place to come to. Thank you so much for your help. Got my car back. More

They were friendly and knowledgeable about my truck they explained everything about my truck i’am glad I bought it at gateway Chevy. explained everything about my truck i’am glad I bought it at gateway Chevy. More

Both service visits were for warranty work. They conveniently found additional repairs on the first visit. On the second warranty visit, they recommended an additional $990 in repairs. One of t They conveniently found additional repairs on the first visit. On the second warranty visit, they recommended an additional $990 in repairs. One of those repairs they did on the first visit. The other repair was a job a different shop had completed 6 months prior. I had scheduled my appointment on March 10th for the 21st. I was told parts would be there for the door latch warranty work. It was not. They made a mistake and the parts were not ordered. The most irritating part is that they did not call before the appointment and I waited in the lobby 1hour 45minutes and they STILL never told me that they didn't have the parts. This is the closest dealership and is 120 miles from my home. They at least tried to make it right with a rental car and free oil change and proactively repairing all four door latches. This is after I waited an ADDITIONAL hour to speak with a manager. However, to return my vehicle they offered to drive my vehicle the 120 miles. The day before they said to expect the driver to arrive around 10am. However there was no communication that the driver did not leave on time. I had cleared my work schedule to be available and now it will be 3 hours later than when they said they would be here and I hope I make it to my doctors appointment. VERY DISAPPOINTED. I've loved my Hyundais but I doubt I will purchase again because I don't want to deal with with this dealership and the next closest is more than 3 hours from my home. More