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Gateway Chevrolet Cadillac Hyundai Nissan - Service Center
Fargo, ND
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Gateway Chevrolet Cadillac Hyundai Nissan - Service Center
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June 27, 2015
Poor customer service We had been trying to get and appt for service (check engine lite) and then we were going to get an oil change. for over a week. So this afternoon i w We had been trying to get and appt for service (check engine lite) and then we were going to get an oil change. for over a week. So this afternoon i went in just to get the oil change, We had a appt to get the check engine lite checked on Monday morning. I asked the "check in" guy for the quick lube specifically if the oil change would be covered under the warranty because i knew were close to the limit and he said yes. When it came time to pay the bill I was told we were 200 miles over the warranty and that i would have to pay the FULL price for the oil change. I spoke to the Service Manager "Dan" who said with a shrug - cant do nothing about it. So i paid the bill and left. I will be sure that anyone that will listen will hear about the service at "GATEWAY IN FARGO" - I was mislead too and then the so called MGR dos not try to resolve the situation at all. Edit: I was to mad to notice till this morning that the service guys got into the car without paper on the floor and anything covering the seats - So now the carpet floor mats are all marked up with grease and so are the seats. This has been one big mess. More
by rocknitz
Employees Worked With
Dan - Mgr in service center Sat 6/27/2015
Helpful May 31, 2015
Help Me in a Pinch When They Didn't Have to Help Me Enterprise rental car company called me to say that I had to take my rental Nissan into the closest dealership for a recall. I was driving through Far Enterprise rental car company called me to say that I had to take my rental Nissan into the closest dealership for a recall. I was driving through Fargo on a multi-state business trip and stopped into Gateway. I'm glad I did. I pulled into the service bay at 5 in the afternoon, on a Friday, and explained my situation to David Miranda. He told me to relax, grab some coffee, and that they'd have me set to go in 10 minutes...and he was right. They had no incentive to help me (the recall fix was free and I explained that I lived in Vermont...so I wouldn't ever be back), but they did and they treated me like I was a longtime customer. Thank you. More
by Captaingriz
Employees Worked With
David Miranda
January 08, 2015
horrible Worst place to take to get recall part done. Told me it would be 4 hours took over 5 didn't call me when it was ready, and waited 20 minutes for my ca Worst place to take to get recall part done. Told me it would be 4 hours took over 5 didn't call me when it was ready, and waited 20 minutes for my car to just get pulled up! And they blamed it being cold and having to warm up. Sorry but my car doesn't take 20 to get fog off. On top of that they pulled up and they where all still fogged and my car was freezing. Yeah way to go with the dishonesty. Will only take my car to luther now. Should have listened to my husband he loves taking his car their. Wish I didn't have to give them even a one star. More
by rtiffani1996
Employees Worked With
ryan
October 28, 2014
Excellent Experience and Customer Service I just wanted to thank Trevor Good for the outstanding customer service. Our 2014 Chevrolet Silverado needed to have a recall done and Trevor went out I just wanted to thank Trevor Good for the outstanding customer service. Our 2014 Chevrolet Silverado needed to have a recall done and Trevor went out of his way for us and he brought my vehicle to my work today so I didn't need to figure out another ride. Tyler Walker has also been very personable to us and got our vehicle in for the recall work in a timely fashion. The work done has been completely satisfactory and my truck came back to me so clean. Thank you both for the great experience at Gateway Chevrolet! Julie & Greg Yourczek More
by yourczek4
November 21, 2012
Went to the dealership for a minor recall on a 1999 silverado. After fixing the minor issues service department told me I needed 1500.00 more in other repairs. I got suspicious and took the truck to silverado. After fixing the minor issues service department told me I needed 1500.00 more in other repairs. I got suspicious and took the truck to my normal mechanic and the repairs I need were only about 350.00. He informed me that they were going to replace parts that did not need replacing. Another visit I went to sell a vehicle that was part of an estate settlement. Their offer was so low that it made pawn shop offers seem excellent. I was considering buying a new vehicle and maybe using the estate vehicle as a trade in but not after that offer. More
by haydenfox
Employees Worked With
Don't know
February 27, 2012
First of all, I cannot express the fantastic service I received at this Dealership. From the second I stepped into the service area until the second I drove away. I am from Iowa and had major issues wit received at this Dealership. From the second I stepped into the service area until the second I drove away. I am from Iowa and had major issues with my 2008 Impala. I was directed to Tyler Walker and was treated like a valued customer from there on out. I won't go into the lengths that Tyler and the crew at Gateway took to make sure I was completely satisfied, but to sum it up------FIRST CLASS----- I would recommend anyone with car problems to take it to Gateway Chevrolet. I have been in the customer service industry for nearly 30 years and I hope I show the same level of service to my customers as the people at Gateway. Tyler----thank you, thank you, thank you,----top notch. Kary Schroeder KT Industries Sheldon, Ia. More
by karys
Employees Worked With
Tyler Walker
