Ken Garff Gateway Chevrolet

The service was slow. It took 7 days to have the car looked at. Not including weekends. With no loaner vehicle or car rental. I almost had to go pick up my car and take it It took 7 days to have the car looked at. Not including weekends. With no loaner vehicle or car rental. I almost had to go pick up my car and take it to a different Chevy dealership. More

Appreciated RJ's help and understanding of what was needed for me to make a deal. needed for me to make a deal. More

They were able to get my car in and fix everything that was wrong with it! was wrong with it! More

This is not a dealership that I would choose to do business again, at least not online. They were difficult to communicate with, in the end dishonest (omitted) an issue with the car. The pictures pr business again, at least not online. They were difficult to communicate with, in the end dishonest (omitted) an issue with the car. The pictures provided did not show the paint damage on the hood due to what appears to have bene PPF improperly installed/removed which resulted in damage to the clearcoat on the hood. In the CarBravo Certification checklist they marked that it "passed" and there were no surface chips/scratches that needed repair. In the CarBravo Delivery Checklist, they also checked that they had verified the vehicle's cleanliness and appearance with no open actions. When I received the car and contacted my salesperson, Johnathan Ruiz, he said he would talk with the sales manager to find out what they would do but didn't follow up. When I contacted him again to follow up, same response and then stopped responding at all. More

Being without my vehicle for three weeks was a huge inconvenience. I was told seven day and everyday after that I was told we're still waiting to pull it into a bay. inconvenience. I was told seven day and everyday after that I was told we're still waiting to pull it into a bay. More

Staff is always quick. Repair was pricey but that is the nature of going to a dealership to get service I trust. Repair was pricey but that is the nature of going to a dealership to get service I trust. More

Sales were very helpful not pushy. Finance was smooth and easy. Overall experience was amazing. Finance was smooth and easy. Overall experience was amazing. More

Fast service, very satisfied and professional job was done in timely manner no complaints very polite done in timely manner no complaints very polite More

We decided to purchase a SUV from here as they had the best prices and had what we wanted. Unfortunately, when speaking with them about specific cars they were not well informed about the features. In add best prices and had what we wanted. Unfortunately, when speaking with them about specific cars they were not well informed about the features. In addition, soon after getting the SUV home it became apparent there was a broken piece on the door handle. Upon contacting them they were not overly helpful as the salesman just wanted to place blame upon us. As of today, we still do not have a resolution. I am not sure what happened to customer service as part of the overall experience. More

Me atendieron rápido y son muy atentos me avisaro pronto cuando estaba listo el carro Excelente todo cuando estaba listo el carro Excelente todo More