Gateway Chevrolet - Service Center

I’ve brought my truck here for several oil changes because they were pre-paid when I bought the vehicle new. I also made an appointment to remove a screw from the tire and plug it. Not one of these ap because they were pre-paid when I bought the vehicle new. I also made an appointment to remove a screw from the tire and plug it. Not one of these appointments has been less than 2.5 hours to complete. Every appointment has been before 8am. 2.5+ hours for a simple oil change is ridiculous More

Be prepared to wait even with an appointment. Between the two appointments I had it to ~5hrs to get a tire replaced from a flat. Between the two appointments I had it to ~5hrs to get a tire replaced from a flat. More

I’ve purchased several vehicles through Gateway, and I can confidently say — Gateway absolutely rocks! Their team has always made the process smooth, transparent, and stress-free. Every experience has can confidently say — Gateway absolutely rocks! Their team has always made the process smooth, transparent, and stress-free. Every experience has been professional, efficient, and friendly. Thank you, Gateway, for consistently going above and beyond. I’ll definitely keep coming back! More

Hard to make appointment over phone. Once in person was fast and helpful. Crew was helpful Once in person was fast and helpful. Crew was helpful More

They accomplish what I ask him to do reliably. I already knew my car has some minor issues their inspection found them good job. I already knew my car has some minor issues their inspection found them good job. More

Well, it took a week to get to the car for what was probably 2 hours worth of work. During which time I had to have a rental car at considerable expense. You asked when I dropped off the car if I wante probably 2 hours worth of work. During which time I had to have a rental car at considerable expense. You asked when I dropped off the car if I wanted washed for free, I said sure! Thank you. The car was never washed. Then you continued to send me texts and emails asking for feedback. A little advice, if you don't get a response from the first one we don't want to reply and continued emails and texts will only lose you 1 or 2 stars when we do respond. Also I'm my case. The problem turned out to be a spark plug. I feel a good company would have just replaced all 4 as a precaution instead of just the one hoping it doesn't happen again. More

Services department did a great job Liz was able to get the job done in a timely manner the job done in a timely manner More

Everything went really smooth and everyone was friendly and helpful. The free Luft ride wach way was great and helpful. The free Luft ride wach way was great More

Karly did a great job staying in communication. My vehicle was maintenanced in a timely manner. My vehicle was maintenanced in a timely manner. More

The scheduling portion was awful. Called several times on multiple days for over a week. Left four voicemail messages. And I also called the sales dept to try to get some help. Finall Called several times on multiple days for over a week. Left four voicemail messages. And I also called the sales dept to try to get some help. Finally received a call back a week and a half later. The cost of the services was only overpriced. too much $$$ More