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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
4,005 Reviews

4,005 Reviews of Gateway Chevrolet - Service Center

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November 07, 2022

I am very happy with the service center. Luis did an excellent job. I will be bringing my 2022 Blazer and 2022 Trail Blazer to Gateway for all service needs. Luis will be our contact for a More

by Jim Hardy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis in Service
Nov 09, 2022 -

Gateway Chevrolet responded

Hi, thank you so much for your high rating. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gateway Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2022

If I recommend them, they found the problem and repaired it, it was a nail in the tire. More

by robertososa30
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 09, 2022 -

Gateway Chevrolet responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2022

I really regret buying a vehicle from this place because the finances person was lying to me about the additional coverage they add to me vehicle More

by masaisek27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t see
Nov 13, 2022 -

Gateway Chevrolet responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. - Team Gateway

November 04, 2022

My advisor had poor communication skills, I was the first one there for an oil change and had to wait over 2 hours because keys were misplaced and no one took the time to let me know. Had I not went to check More

by lgreen46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
IDK who the service advisor was
Nov 13, 2022 -

Gateway Chevrolet responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (623) 250-3357 so we can discuss your experience further. We look forward to hearing from you.

November 04, 2022

Great customer service! The wait time was less. Didn’t get a car wash, though. More

by rachelrobinson33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis A
Nov 09, 2022 -

Gateway Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We're glad to hear we delivered such a great experience. Please stop on by when you have time, we can get your vehicle washed. If there's anything further we can do for you, we are happy to help!

November 04, 2022

Should not take 2 plus hours to do oil change with a scheduled appointment, way too long I walked in the back and seen my truck parked for 20 minutes in a spot when done. I had to tell service guys my t More

by dchilson0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
Nov 13, 2022 -

Gateway Chevrolet responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 04, 2022

I appreciate all the help! I got my vehicle here two years ago and have service done here every time it needs it. This is my second car from this dealership! More

by imara ledesma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in the service department
Nov 09, 2022 -

Gateway Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Gateway Chevrolet, INC.. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

November 03, 2022

Not much to say my car had a recall so I dropped it off and they will let me know when it's ready via text then they text me and I went to pick it up and gone home that's pretty much it. More

by azprojectpat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic
Nov 06, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 02, 2022

I’ve gotten my car serviced before, but they never let me know if my car needed anything done to it. When i took it in at chevy, they let me know what i had to get checked out right away and what to check up More

by trujillodani18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz
Nov 03, 2022 -

Gateway Chevrolet responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 02, 2022

Dropped off my vehicle explain the issue of what's wrong, the service advisor listened and understood right away the cause of the problem. My vehicle was fixed the same with no Interruption in my schedule. A More

by CHANDLER.Q.LEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Bridschge
Nov 06, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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