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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
4,032 Reviews

4,032 Reviews of Gateway Chevrolet - Service Center

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November 04, 2022

Should not take 2 plus hours to do oil change with a scheduled appointment, way too long I walked in the back and seen my truck parked for 20 minutes in a spot when done. I had to tell service guys my t More

by dchilson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Nov 13, 2022 -

Gateway Chevrolet responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 04, 2022

I really regret buying a vehicle from this place because the finances person was lying to me about the additional coverage they add to me vehicle More

by masaisek27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t see
Nov 13, 2022 -

Gateway Chevrolet responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. - Team Gateway

November 04, 2022

My advisor had poor communication skills, I was the first one there for an oil change and had to wait over 2 hours because keys were misplaced and no one took the time to let me know. Had I not went to check More

by lgreen46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
IDK who the service advisor was
Nov 13, 2022 -

Gateway Chevrolet responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (623) 250-3357 so we can discuss your experience further. We look forward to hearing from you.

November 04, 2022

Great customer service! The wait time was less. Didn’t get a car wash, though. More

by rachelrobinson33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis A
Nov 09, 2022 -

Gateway Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We're glad to hear we delivered such a great experience. Please stop on by when you have time, we can get your vehicle washed. If there's anything further we can do for you, we are happy to help!

November 03, 2022

Not much to say my car had a recall so I dropped it off and they will let me know when it's ready via text then they text me and I went to pick it up and gone home that's pretty much it. More

by azprojectpat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
Nov 06, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 03, 2022

Dropped off my vehicle explain the issue of what's wrong, the service advisor listened and understood right away the cause of the problem. My vehicle was fixed the same with no Interruption in my schedule. A More

by CHANDLER.Q.LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bridschge
Nov 06, 2022 -

Gateway Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 02, 2022

I’ve gotten my car serviced before, but they never let me know if my car needed anything done to it. When i took it in at chevy, they let me know what i had to get checked out right away and what to check up More

by trujillodani18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz
Nov 03, 2022 -

Gateway Chevrolet responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 01, 2022

I had to drop off my vehicle early and they were able to get my service done before my appointment time and they gave it a much needed car wash! Love how easy and quick the service is! More

by chavez.alyssa1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandra
Nov 04, 2022 -

Gateway Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2022

Zach is very helpful as well as the staff they give me ride home very fast More

by ramos6448
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 03, 2022 -

Gateway Chevrolet responded

Thank you for choosing Gateway Chevrolet, INC. as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2022

Always professional and the work is completed prior the expected completion time of estimation. I have been a customer since 2004. More

by mike.chaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 13, 2022 -

Gateway Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Gateway Chevrolet, INC. and we hope to see you again soon!

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