Ken Garff Gateway Chevrolet - Service Center

Before the car was brought in, I asked the technician after he did the scheduled oil change if he could take a look at the seatbelt to determine what would be the issue and what would be the cost without after he did the scheduled oil change if he could take a look at the seatbelt to determine what would be the issue and what would be the cost without any examination of the seatbelt he sent me a calculation for $400 And that that is what the cost would be to fix the seatbelt even though right now today at this moment, I do not know what is wrong with it . The items that were listed to be fixed at a future date are not warranty related. I will not be bringing my car to Gateway to fix those items since they are non-warranty items. I will take the car to the Buick dealer for future repairs the only time it has to come to Gateway is if it's the extended warranty coverage is being utilized. Thank you. More

I thought they’d have my car done sooner, didn’t offer me a rental. Took my car to a different Chevy dealer and I got a rental that same day. Said it’d take 15+ days to just diagnose my vehicle. a rental. Took my car to a different Chevy dealer and I got a rental that same day. Said it’d take 15+ days to just diagnose my vehicle. More

Everyone here was great to work with. Great customer service. Over all happy with the service received. Great customer service. Over all happy with the service received. More

Mathew was great , took good care of my truck . very friendly answer all my questions Very happy with service . very friendly answer all my questions Very happy with service . More

Always so friendly. Promptness is something they like to abide by and always show concern fo their customers. Promptness is something they like to abide by and always show concern fo their customers. More

Judy is extremely rude. She gets bothered when you call her to check status on your vehicle. Her tone of voice is always in a bad attitude for not recommend servicing your c She gets bothered when you call her to check status on your vehicle. Her tone of voice is always in a bad attitude for not recommend servicing your car with her at all. More

Very nice people in service department. Easy going and accurate quotes for service. Thanks. Will keep using them. Easy going and accurate quotes for service. Thanks. Will keep using them. More

Trying to schedule was an absolute nightmare. The scheduling app it’s atrocious and even worse, you try to force people to use it by using a difficult phone system, where it’s almost impossible t The scheduling app it’s atrocious and even worse, you try to force people to use it by using a difficult phone system, where it’s almost impossible to talk to someone. And, since having my tires rotated, my wheel now vibrates on the highway. Can’t believe I paid for that. More

My most recent visit was very satisfactory. A car wash would’ve made it above and beyond. A car wash would’ve made it above and beyond. More

Dealership is great, friendly people very helpful when checking in fast and reliable. I would recommend others to get their services done here. checking in fast and reliable. I would recommend others to get their services done here. More