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Gateway Chevrolet - Service Center

Avondale, AZ

4.3
4,037 Reviews

4,037 Reviews of Gateway Chevrolet - Service Center

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June 25, 2022

Customer service from when they answer the phone is horrible for parts and services. Too many transfers to get 1 answer. There is no communication within the departments More

by JOHANA10G
Recommend Dealer
No
Employees Worked With
Adrian Garcia
Report | Print
Jul 01, 2022 -

Gateway Chevrolet responded

Thank you JOHANA10G for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

June 25, 2022

They are awesome, Anthony kept in touch with me and updated me on a daily basis. More

by mariaruiz1259.mr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Jun 30, 2022 -

Gateway Chevrolet responded

Hi mariaruiz1259.mr, thank you for your kind review; we are happy to pass along your comments to Anthony and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

June 25, 2022

Making the appointment took less than 5 minutes. I chose to stay at the dealership, and communication was steady. More

by Arob1405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Jul 02, 2022 -

Gateway Chevrolet responded

Hello Arob1405, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

June 24, 2022

Took 2 months for a transmission and did not offer loaner vehicle. Absolutely no communication I had to keep calling. No communication between dealership and warrany company. They would not release my vehicl More

by rskins13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Report | Print
Jul 01, 2022 -

Gateway Chevrolet responded

Thank you rskins13 for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (623) 687-3503 to discuss your concerns, as your satisfaction is of utmost importance to us. Best Wishes, Team Gateway

June 24, 2022

I would definitely recommend these guys. Great customer service. Dominick is my go to guy. More

by JAMES.BENNETT569
Recommend Dealer
Yes
Employees Worked With
Dominick
Report | Print
Jun 30, 2022 -

Gateway Chevrolet responded

Hi AMES.BENNETT569, thank you for your kind review; we are happy to pass along your comments to Dominick and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

June 24, 2022

Terrible car wash service, long time waiting just for oil change bad service second time More

by Heriberto felix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Report | Print
June 24, 2022

Very good treatment from Luis, a fantastic service, very good communication, I recommend it.. All very well. More

by miguelzapata27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis , Juan Lerma, Jesus Castro, Andrew Cruz
Report | Print
Jun 25, 2022 -

Gateway Chevrolet responded

Hi miguelzapata27, thank you for your kind review; we are happy to pass along your comments Luis and to the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

June 24, 2022

Zach Sheldon is very on top of his game. I can drop off my truck any time. And the problem always gets addressed More

by CNEGRETE1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Sheldon
Report | Print
Jun 25, 2022 -

Gateway Chevrolet responded

Hi CNEGRETE1980, thank you for your kind review; we are happy to pass along your comments to Zach and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

June 24, 2022

Luis helped me out. Very professional and followed up on my service the whole time. Excellent customer service. More

by don.nepomuceno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis in service dept.
Report | Print
Jun 25, 2022 -

Gateway Chevrolet responded

Hi don.nepomuceno, thank you for your kind review; we are happy to pass along your comments to Luis and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

June 24, 2022

Anthony was great kept me informed when my car would be ready and walked to my car when done. More

by sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 25, 2022 -

Gateway Chevrolet responded

Hi sarah, thank you for your kind review; we are happy to pass along your comments to Anthony and the team here at Gateway Chevrolet, INC.! We sincerely value your business and look forward to your next visit! Best Wishes, Team Gateway

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